Motor Claims Team Leader

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Motor Claims Team Leader Job Location: Ireland – Home working Job Type: Permanent Remuneration : Competitive salary taking into account skills, experience and qualifications Lead a high-performing motor claims team while delivering outstanding service. Join Sedgwick as a Motor Claims Team Leader to manage, support, and develop a team of motor damage claim handlers. Combining people leadership with technical claims expertise, you will oversee the effective handling of motor claims and complaints, ensuring exceptional customer outcomes, strong client relationships and delivery against key service standards. In this varied and rewarding role, you will provide day-to-day leadership, coaching and technical guidance to your team, creating an environment where colleagues can thrive and perform at their best. Acting as a key technical referral point, you'll support the handling of complex claims and complaints while ensuring claims are managed accurately, efficiently and in accordance with client requirements, regulatory obligations and internal quality standards. You will work closely with clients, stakeholders and colleagues across the business to build strong relationships, drive service excellence and ensure all KPIs and service level agreements are consistently achieved. With responsibility for monitoring performance, maintaining data integrity and ensuring high-quality claims management, you'll also identify opportunities to improve processes, enhance efficiency and contribute to the ongoing evolution of the service. This is an excellent opportunity for an experienced motor claims professional looking to develop their leadership career within a global organisation that values technical excellence, innovation and outstanding customer service. The skills you will have when you apply: Motor Claims Leadership Experience – Proven experience leading, coaching or supervising claims professionals within a motor claims environment, or someone with the appropriate skills set looking to make their next career move, Motor Claims Expertise – Strong knowledge of Motor Damage claims processes, and procedures accompanied by experience of handling claims through their lifecycle. Professional Qualifications – CIP qualification (or higher) is essential. Quality Assurance experience would be advantageous. Client Relationship Management – Demonstrated ability to build and maintain strong relationships with clients and key stakeholders. Technical Proficiency – Strong IT literacy, including experience using claims management systems and databases. Performance & Operational Management – Experience managing team performance against KPIs and service level agreements, ensuring high-quality outcomes. Quality & Technical Knowledge – Strong technical claims knowledge with the ability to act as a referral point and support colleagues with complex claims matters. Continuous Improvement Mindset – Ability to identify opportunities to enhance processes, improve service delivery and operational efficiency. Communication & Influencing Skills – Excellent written and verbal communication skills with the confidence to engage effectively with both internal and external stakeholders. Organisational & Problem-Solving Ability – Strong planning, prioritisation and decision-making skills, with the ability to remain focused under pressure. What we’ll give you for this role: Bonus/incentive scheme 20 days' annual leave entitlement Bike to Work Scheme Tax Saver Travel Scheme Discounted onsite Gym Membership (Dublin 4) Discounted onsite Montessori (Dublin 4) EAP – Employee Assistance Programme Life Cover PHI – Permanent Health Insurance Exams & Professional Membership Fees Professional and personal development opportunities This isn't just a position, it's a pivotal role in shaping our industry At Sedgwick, you'll help people and businesses recover when the unexpected happens, working alongside some of the most trusted names in insurance. From day one, you'll have access to learning and development opportunities, including professional qualifications through our partnership with the Insurance Institute, helping you grow your skills and build a rewarding long-term career. You'll join a team that's passionate about making a difference, where every role contributes to our shared purpose of caring for people and helping businesses recover. Next steps for you: Think we'd be a great match? We'd love to hear from you – apply today. If you're unsure whether you meet every requirement, we still encourage you to apply. We welcome applications from people of all backgrounds and experiences. Sedgwick is committed to creating an inclusive workplace and does not tolerate discrimination of any kind. We welcome applications from all suitably qualified candidates. Following the closing date, applications will be reviewed and shortlisted candidates will be invited to interview, either virtually or in person. Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function ( CF5 CF6 & CF7 ) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them. #LI-REMOTE