ABOUT USStio® is a mountain apparel brand that designs, develops and sells beautiful, functional, and innovative apparel infused with the soul of the mountain lifestyle. With headquarters in Jackson, Wyoming (and satellite teams in Salt Lake City, UT and Denver / Boulder, CO) Stio draws inspiration from the surrounding Teton Range and offers products via stio.com and its fourteen Mountain Studio® retail locations in, amongst others, Jackson Hole, WY, Park City, UT, Boulder, CO, Steamboat Springs, CO, Bozeman, MT, Boston, MA and Bend, OR.YOUR ROLEAs a Stio Mountain Studio™ Retail Lead, you are part of our store team providing exceptional customer service each day. As a keyholder in a full-time hourly role, you share responsibility for opening and closing duties, cash handling accountability, support new employee shift training, and provide leadership in finding solutions for customers. You are expected to deliver an exceptional level of customer service, which includes but is not limited to knowledge of our brand story and products, customer engagement, and selling. Daily responsibilities also include maintaining visual merchandising standards, supporting inventory receiving and stocking processes, and helping maintain an organized store and back stock.YOUR RESPONSIBILITIESOversee and support all opening and closing duties in the absence of a ManagerAbility to make in-the-moment decisions as a leader in the absence of a ManagerTeam-oriented and able to maintain a positive attitudeWork alongside the team to deliver an exceptional customer experienceMultitask while prioritizing the customer experienceCoordinate same-day response needs to scheduling coverageProvide feedback and guidance with the team to align with store, service, and role expectationsYOUR SKILLS AND EXPERIENCEHigh School Diploma or GED preferredExcellent customer service and interpersonal skills requiredFlexibility to work opening, closing, weekend, and holiday season shiftsCommitment to creating an inclusive and supportive space for every person who enters the Mountain StudioSelf-starter proactive with tackling daily tasks, handling customer interactions, and communicating with your managers and teammates on a daily basisComputer proficiency and POS experience, Microsoft Office Suite skills preferredEmail and phone communication skills requiredTHE FINE PRINTHourly Rate: $18-$23 DOEFull-time (30-40 weekly hours), hourly, non-exemptMedical, Dental, Vision plans401K with matchSeasonal gear test allowanceGenerous employee discount, holiday pay, industry perks, and moreEmployee Assistance ProgramCompany Paid Long-Term DisabilityMust be able to move around the retail space for 8-12 hours per dayMust be able to move items upwards of 50 lbs, occasionally traverse laddersThis job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, we reserve the right to revise the job or to require that other or different tasks be performed. Stio is an equal opportunity employer of all qualified individuals, including minorities, BIPOC, LGBTQ+, veterans & individuals with disabilities.
ABOUT US
Stio® is a mountain apparel brand that designs, develops and sells beautiful, functional, and innovative apparel infused with the soul of the mountain lifestyle. With headquarters in Jackson, Wyoming (and satellite teams in Salt Lake City, UT and Denver / Boulder, CO) Stio draws inspiration from the surrounding Teton Range and offers products via stio.com and its fourteen Mountain Studio® retail locations in, amongst others, Jackson Hole, WY, Park City, UT, Boulder, CO, Steamboat Springs, CO, Bozeman, MT, Boston, MA and Bend, OR.
YOUR ROLE
As a Stio Mountain Studio™ Retail Lead, you are part of our store team providing exceptional customer service each day. As a keyholder in a full-time hourly role, you share responsibility for opening and closing duties, cash handling accountability, support new employee shift training, and provide leadership in finding solutions for customers. You are expected to deliver an exceptional level of customer service, which includes but is not limited to knowledge of our brand story and products, customer engagement, and selling. Daily responsibilities also include maintaining visual merchandising standards, supporting inventory receiving and stocking processes, and helping maintain an organized store and back stock.
YOUR RESPONSIBILITIES
- Oversee and support all opening and closing duties in the absence of a Manager
- Ability to make in-the-moment decisions as a leader in the absence of a Manager
- Team-oriented and able to maintain a positive attitude
- Work alongside the team to deliver an exceptional customer experience
- Multitask while prioritizing the customer experience
- Coordinate same-day response needs to scheduling coverage
- Provide feedback and guidance with the team to align with store, service, and role expectations
YOUR SKILLS AND EXPERIENCE
- High School Diploma or GED preferred
- Excellent customer service and interpersonal skills required
- Flexibility to work opening, closing, weekend, and holiday season shifts
- Commitment to creating an inclusive and supportive space for every person who enters the Mountain Studio
- Self-starter proactive with tackling daily tasks, handling customer interactions, and communicating with your managers and teammates on a daily basis
- Computer proficiency and POS experience, Microsoft Office Suite skills preferred
- Email and phone communication skills required
THE FINE PRINT
- Hourly Rate: $18-$23 DOE
- Full-time (30-40 weekly hours), hourly, non-exempt
- Medical, Dental, Vision plans
- 401K with match
- Seasonal gear test allowance
- Generous employee discount, holiday pay, industry perks, and more
- Employee Assistance Program
- Company Paid Long-Term Disability
- Must be able to move around the retail space for 8-12 hours per day
- Must be able to move items upwards of 50 lbs, occasionally traverse ladders
This job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, we reserve the right to revise the job or to require that other or different tasks be performed. Stio is an equal opportunity employer of all qualified individuals, including minorities, BIPOC, LGBTQ+, veterans & individuals with disabilities.
At Stio, we create gear that embodies the true essence of mountain life from our hometown of Jackson, Wyoming. Our elevated, responsibly designed styles range from the epic to the everyday and are inspired by an ecosystem that blends natural connection and active balance. We are rooted at the base of the Tetons so we can see mountains, access trailheads and hear spring creeks daily to feed our souls and keep us grounded. This shared mindset of nature, access and balance resonates far beyond our peaks and valley, directly to your mountain life community across distance, geography and topography.Stio communicates with all applicants exclusively through email addresses ending in @stio.com. If you receive outreach regarding a Stio opportunity from any other email domain, please disregard it. Stio will never ask for personal financial information, payment, or sensitive personal data as part of our hiring process.
At Stio, we create gear that embodies the true essence of mountain life from our hometown of Jackson, Wyoming. Our elevated, responsibly designed styles range from the epic to the everyday and are inspired by an ecosystem that blends natural connection and active balance. We are rooted at the base of the Tetons so we can see mountains, access trailheads and hear spring creeks daily to feed our souls and keep us grounded. This shared mindset of nature, access and balance resonates far beyond our peaks and valley, directly to your mountain life community across distance, geography and topography.
Stio communicates with all applicants exclusively through email addresses ending in @stio.com. If you receive outreach regarding a Stio opportunity from any other email domain, please disregard it. Stio will never ask for personal financial information, payment, or sensitive personal data as part of our hiring process.
