ABOUT STIOStio® is a mountain apparel brand that designs, develops and sells beautiful, functional, and innovative apparel infused with the soul of the mountain lifestyle. With headquarters in Jackson, Wyoming (and satellite teams in Salt Lake City, UT and Denver / Boulder, CO) Stio draws inspiration from the surrounding Teton Range and offers products via stio.com and its fourteen Mountain Studio® retail locations in, amongst others, Jackson Hole, WY, Park City, UT, Boulder, CO, Steamboat Springs, CO, Bozeman, MT, Boston, MA and Bend, OR.YOUR ROLEAs a Stio Mountain Studio™ Retail Lead, you are part of our store team providing exceptional customer service each day. As a keyholder in a full-time hourly role, you share responsibility for opening and closing duties, support new employee shift training, and provide leadership in finding solutions for customers. You are expected to deliver an exceptional level of customer service, which includes but is not limited to knowledge of our brand story and products, customer engagement, and selling. Daily responsibilities also include maintaining visual merchandising standards, supporting inventory receiving and stocking processes, and helping maintain an organized store and back stock.This role is performed in our Mountain Studio retail location. The Mountain Studio Retail Lead must live within a reasonable commute of our Boston, MA Mountain Studio. YOUR RESPONSIBILITIESWork alongside a team to deliver an exceptional customer experienceTeam-oriented and able to maintain a positive attitudeMultitask while prioritizing the customer experienceCoordinate same-day response needs to scheduling coverageProvide feedback and guidance with the team to align with store, service, and role expectationsOversee and support all opening and closing duties in the absence of ManagersUtilize point of sale (POS) systems to research products and complete transactionsYOUR SKILLS AND EXPERIENCEExcellent customer service and interpersonal skills requiredFlexibility to work opening, closing, weekend, holiday season shiftsSelf-starter proactive with tackling daily tasks, handling customer interactions, and communicating with your managers on a daily basisCommitment to creating an inclusive and supportive space for every person who enters the Mountain StudioComputer proficiency and POS experience, Microsoft Office Suite skills preferredEmail and phone communication skills requiredHigh School Diploma or GED preferred THE FINE PRINTHourly Rate: $22-$25 DOEFull-time (30-40 weekly hours), hourly, non-exemptMedical, Dental, Vision plans401K with matchSeasonal gear test allowanceGenerous employee discount, holiday pay, industry perks, and moreEmployee Assistance ProgramCompany Paid Long-Term DisabilityMust be able to move around the retail space for 8-12 hours per dayMust be able to move items upwards of 50 lbs, occasionally traverse laddersThis job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, we reserve the right to revise the job or to require that other or different tasks be performed. Stio is an equal opportunity employer of all qualified individuals, including minorities, BIPOC, LGBTQ+, veterans & individuals with disabilities.
ABOUT STIO
Stio® is a mountain apparel brand that designs, develops and sells beautiful, functional, and innovative apparel infused with the soul of the mountain lifestyle. With headquarters in Jackson, Wyoming (and satellite teams in Salt Lake City, UT and Denver / Boulder, CO) Stio draws inspiration from the surrounding Teton Range and offers products via stio.com and its fourteen Mountain Studio® retail locations in, amongst others, Jackson Hole, WY, Park City, UT, Boulder, CO, Steamboat Springs, CO, Bozeman, MT, Boston, MA and Bend, OR.
YOUR ROLE
As a Stio Mountain Studio™ Retail Lead, you are part of our store team providing exceptional customer service each day. As a keyholder in a full-time hourly role, you share responsibility for opening and closing duties, support new employee shift training, and provide leadership in finding solutions for customers. You are expected to deliver an exceptional level of customer service, which includes but is not limited to knowledge of our brand story and products, customer engagement, and selling. Daily responsibilities also include maintaining visual merchandising standards, supporting inventory receiving and stocking processes, and helping maintain an organized store and back stock.
This role is performed in our Mountain Studio retail location. The Mountain Studio Retail Lead must live within a reasonable commute of our Boston, MA Mountain Studio.
YOUR RESPONSIBILITIES
- Work alongside a team to deliver an exceptional customer experience
- Team-oriented and able to maintain a positive attitude
- Multitask while prioritizing the customer experience
- Coordinate same-day response needs to scheduling coverage
- Provide feedback and guidance with the team to align with store, service, and role expectations
- Oversee and support all opening and closing duties in the absence of Managers
- Utilize point of sale (POS) systems to research products and complete transactions
YOUR SKILLS AND EXPERIENCE
- Excellent customer service and interpersonal skills required
- Flexibility to work opening, closing, weekend, holiday season shifts
- Self-starter proactive with tackling daily tasks, handling customer interactions, and communicating with your managers on a daily basis
- Commitment to creating an inclusive and supportive space for every person who enters the Mountain Studio
- Computer proficiency and POS experience, Microsoft Office Suite skills preferred
- Email and phone communication skills required
- High School Diploma or GED preferred
THE FINE PRINT
- Hourly Rate: $22-$25 DOE
- Full-time (30-40 weekly hours), hourly, non-exempt
- Medical, Dental, Vision plans
- 401K with match
- Seasonal gear test allowance
- Generous employee discount, holiday pay, industry perks, and more
- Employee Assistance Program
- Company Paid Long-Term Disability
- Must be able to move around the retail space for 8-12 hours per day
- Must be able to move items upwards of 50 lbs, occasionally traverse ladders
This job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, we reserve the right to revise the job or to require that other or different tasks be performed. Stio is an equal opportunity employer of all qualified individuals, including minorities, BIPOC, LGBTQ+, veterans & individuals with disabilities.
At Stio, we create gear that embodies the true essence of mountain life from our hometown of Jackson, Wyoming. Our elevated, responsibly designed styles range from the epic to the everyday and are inspired by an ecosystem that blends natural connection and active balance. We are rooted at the base of the Tetons so we can see mountains, access trailheads and hear spring creeks daily to feed our souls and keep us grounded. This shared mindset of nature, access and balance resonates far beyond our peaks and valley, directly to your mountain life community across distance, geography and topography.Stio communicates with all applicants exclusively through email addresses ending in @stio.com. If you receive outreach regarding a Stio opportunity from any other email domain, please disregard it. Stio will never ask for personal financial information, payment, or sensitive personal data as part of our hiring process.
At Stio, we create gear that embodies the true essence of mountain life from our hometown of Jackson, Wyoming. Our elevated, responsibly designed styles range from the epic to the everyday and are inspired by an ecosystem that blends natural connection and active balance. We are rooted at the base of the Tetons so we can see mountains, access trailheads and hear spring creeks daily to feed our souls and keep us grounded. This shared mindset of nature, access and balance resonates far beyond our peaks and valley, directly to your mountain life community across distance, geography and topography.
Stio communicates with all applicants exclusively through email addresses ending in @stio.com. If you receive outreach regarding a Stio opportunity from any other email domain, please disregard it. Stio will never ask for personal financial information, payment, or sensitive personal data as part of our hiring process.
