ABOUT USStio® is a mountain apparel brand that designs, develops and sells beautiful, functional, and innovative apparel infused with the soul of the mountain lifestyle. With headquarters in Jackson, Wyoming (and satellite teams in Salt Lake City, UT and Denver / Boulder, CO) Stio draws inspiration from the surrounding Teton Range and offers products via stio.com and its fourteen Mountain Studio® retail locations in, amongst others, Jackson Hole, WY, Park City, UT, Boulder, CO, Steamboat Springs, CO, Bozeman, MT, Boston, MA and Bend, OR.YOUR ROLEA Stio Mountain Studio™ Sales Associate is responsible for exceptional interactions with all Stio customers at our retail locations. Sales Associates are required to deliver an outstanding level of customer service, which includes but is not limited to knowledge of the brand story and product, customer engagement, and selling. Stio Mountain Studio™ Sales Associates are committed to supporting a dynamic, cohesive team that provides a customer experience through connection, top-quality product education, and a passion for our products and company.YOUR RESPONSIBILITIESCreate a welcoming environment in the Mountain Studio, providing exceptional customer service alongside your teammatesProvide knowledgeable and up to date details of Stio products, sales, and pricingMaintain visual store aesthetic through routine cleaning, mannequin changes, organizing displays and general tidying of the floorReceive inventory shipments, restock inventory on the sales floor, and maintain an organized backstockOther operational duties including answering phones and fulfilling customer service shipmentsUtilize Point of Sale system to accurately and efficiently process customer transactions; payments, refunds/exchanges and gift cardsYOUR SKILLS AND EXPERIENCEHigh School Diploma or GED preferredRetail and/or sales experience preferredExcellent customer service and interpersonal skills requiredFlexibility to work weekends and holidays requiredCommitment to creating an inclusive and supportive space for every person who enters the Mountain StudioProactive learner who’s eager to be part of a new, growing Stio team in our first Northeast retail locationComputer proficiency and POS experienceTHE FINE PRINTHourly Rate: $18 - $21 DOEFlexible shifts throughout the weekSeasonal gear allowanceWellness benefitsGenerous employee discount, industry perks, and moreEmployee Assistance ProgramCompany Paid Long-Term DisabilityRoles are part time, hourly, non-exemptMust be able to move around the retail space, move upwards of 50 lbs and occasionally traverse laddersCompany Culture & DEI CommitteeThis job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, we reserve the right to revise the job or to require that other or different tasks be performed. Stio is an equal opportunity employer of all qualified individuals, including minorities, BIPOC, LGBTQ+, veterans & individuals with disabilities.
ABOUT US
Stio® is a mountain apparel brand that designs, develops and sells beautiful, functional, and innovative apparel infused with the soul of the mountain lifestyle. With headquarters in Jackson, Wyoming (and satellite teams in Salt Lake City, UT and Denver / Boulder, CO) Stio draws inspiration from the surrounding Teton Range and offers products via stio.com and its fourteen Mountain Studio® retail locations in, amongst others, Jackson Hole, WY, Park City, UT, Boulder, CO, Steamboat Springs, CO, Bozeman, MT, Boston, MA and Bend, OR.
YOUR ROLE
A Stio Mountain Studio™ Sales Associate is responsible for exceptional interactions with all Stio customers at our retail locations. Sales Associates are required to deliver an outstanding level of customer service, which includes but is not limited to knowledge of the brand story and product, customer engagement, and selling. Stio Mountain Studio™ Sales Associates are committed to supporting a dynamic, cohesive team that provides a customer experience through connection, top-quality product education, and a passion for our products and company.
YOUR RESPONSIBILITIES
- Create a welcoming environment in the Mountain Studio, providing exceptional customer service alongside your teammates
- Provide knowledgeable and up to date details of Stio products, sales, and pricing
- Maintain visual store aesthetic through routine cleaning, mannequin changes, organizing displays and general tidying of the floor
- Receive inventory shipments, restock inventory on the sales floor, and maintain an organized backstock
- Other operational duties including answering phones and fulfilling customer service shipments
- Utilize Point of Sale system to accurately and efficiently process customer transactions; payments, refunds/exchanges and gift cards
YOUR SKILLS AND EXPERIENCE
- High School Diploma or GED preferred
- Retail and/or sales experience preferred
- Excellent customer service and interpersonal skills required
- Flexibility to work weekends and holidays required
- Commitment to creating an inclusive and supportive space for every person who enters the Mountain Studio
- Proactive learner who’s eager to be part of a new, growing Stio team in our first Northeast retail location
- Computer proficiency and POS experience
THE FINE PRINT
- Hourly Rate: $18 - $21 DOE
- Flexible shifts throughout the week
- Seasonal gear allowance
- Wellness benefits
- Generous employee discount, industry perks, and more
- Employee Assistance Program
- Company Paid Long-Term Disability
- Roles are part time, hourly, non-exempt
- Must be able to move around the retail space, move upwards of 50 lbs and occasionally traverse ladders
- Company Culture & DEI Committee
This job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, we reserve the right to revise the job or to require that other or different tasks be performed. Stio is an equal opportunity employer of all qualified individuals, including minorities, BIPOC, LGBTQ+, veterans & individuals with disabilities.
At Stio, we create gear that embodies the true essence of mountain life from our hometown of Jackson, Wyoming. Our elevated, responsibly designed styles range from the epic to the everyday and are inspired by an ecosystem that blends natural connection and active balance. We are rooted at the base of the Tetons so we can see mountains, access trailheads and hear spring creeks daily to feed our souls and keep us grounded. This shared mindset of nature, access and balance resonates far beyond our peaks and valley, directly to your mountain life community across distance, geography and topography.Stio communicates with all applicants exclusively through email addresses ending in @stio.com. If you receive outreach regarding a Stio opportunity from any other email domain, please disregard it. Stio will never ask for personal financial information, payment, or sensitive personal data as part of our hiring process.
At Stio, we create gear that embodies the true essence of mountain life from our hometown of Jackson, Wyoming. Our elevated, responsibly designed styles range from the epic to the everyday and are inspired by an ecosystem that blends natural connection and active balance. We are rooted at the base of the Tetons so we can see mountains, access trailheads and hear spring creeks daily to feed our souls and keep us grounded. This shared mindset of nature, access and balance resonates far beyond our peaks and valley, directly to your mountain life community across distance, geography and topography.
Stio communicates with all applicants exclusively through email addresses ending in @stio.com. If you receive outreach regarding a Stio opportunity from any other email domain, please disregard it. Stio will never ask for personal financial information, payment, or sensitive personal data as part of our hiring process.
