Mountain West Field Service Engineer (Water Technologies)

Job description

Job Summary The Field Service Engineer (FSE) will provide routine to complex field service support for our core Sievers® brand total organic carbon (TOC) analytical instruments and accessories at customer sites predominantly within Utah. Support will include maintenance, verification, validation, repair, and calibration duties as well as troubleshooting operational issues. In addition, the FSE may also be involved in providing field service and support for Sievers brand Endotoxin and Bioburden instrument product lines. This position will support the Mountain West Region from Utah and includes Utah, Montana, Idaho, Colorado and Wyoming. This role will require residency within the Greater Salt Lake City area and within a 1-hour drive of the Salt Lake City International Airport (SLC). The position will occasionally provide field service support to other customers of Sievers Analytical Instruments as needed within the larger Central Service Region as well as within Canada and the US. Duties & Responsibilities: Travel to customer sites and perform PM and related services on TOC equipment Plan, schedule, and confirm customer services including coordination of travel and parts shipments for services Maintain admin duties, parts inventory, and relevant trainings Take customer calls, participate in territory sales rhythm calls, and service team meetings Respond to on-demand contract services with 3-7 business days for troubleshooting and repair Write clear and concise reports for customers Special projects and new hire training as assigned by supervisors Work closely with Sales to provide insight into new instruments and new service opportunities, as well as upsell service and consumables at existing customer sites based on need Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle, and comply with all Veolia Environmental, Health and Safety (EHS) policies Who You Are: We are looking for a resourceful, self-directed person who enjoys working independently and is attentive to detail. An ideal candidate would organize their own planning, scheduling, and confirmation of contiguous services while balancing varying priorities. We are looking for a candidate who would employ a scientific approach to the operation, maintenance, and repair of analytical instrumentation and is proficient at completing daily and weekly administrative responsibilities. Client focus and succinct & timely communication (written and verbal) are key elements for success in this role. We're seeking a customer-facing candidate who is technically competent, communicates well, has a strong work ethic, strong customer service skills, and previous experience in a technical field support or customer support role, and in ultra-pure water applications or operating analytical instrumentation in a lab environment. Knowledge, Skills & Abilities: General knowledge of electrical equipment, chemistry, and safety Computer proficiency with a minimum of word processing, spreadsheets, and basic network and database knowledge Strong technical, mathematical, and customer service skills Strong and concise verbal and written communication skills Troubleshooting and problem-solving skills with the ability to use processes to find root cause Able to prioritize various tasks such as service of multiple instruments and administrative duties Ability to learn applicable company procedures within a reasonable time from the start of employment Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation, as well as handle chemically aggressive fluids, such as acids and bases Self-motivated, with the ability to drive projects to completion with minimal oversight Proven ability to speak effectively before groups and customers, clients, and other employees within the organization Ability to meet deadlines and commitments Ability to communicate effectively and contribute within a commercial team environment Ability to make good business decisions based on risk-reward analysis and business objectives Education & Experience: Required Associate degree in a Science, Technical, or Engineering discipline; or equivalent education Minimum 3 years of work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment Preferred Bachelor’s Degree in Chemical Engineering, Chemistry, Biology, Engineering or Physics; or equivalent education, with a minimum of 1 year of work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment Working Conditions: This role requires a flexible schedule based on customer needs Significant time each day in the car driving to customer sites is required Air travel required to reach customer destinations and back up support of other areas Domestic travel 70% Travel to customer’s sites requiring overnight stays is approximately 30% to 60% of the time, with short notice as required to perform services and to fulfill contractual response time commitments Use of laptop and mobile systems Regularly work around machines, electrical equipment, chemicals, and within industrial facilities Work at a variety of customer sites including outdoor industrial installations, clean rooms and laboratory environments requiring the use of clean suits/smocks Must be able to perform tasks requiring manual dexterity during tool use, handling small parts, and repair procedures Must be able to reach with hands and arms, below and above shoulder height Must be able to stand, sit, stoop, kneel, crouch, and crawl Work takes place in industrial environments where background noise may be present Must be able to lift and/or move up to 50 pounds Requires close vision, color vision, depth perception, and the ability to adjust focus Must maintain a Driver’s License and a good/clean driving record Join a company that values Responsibility, Solidarity, Innovation, Customer Focus, and Respect. You'll have opportunities for comprehensive leadership development, career advancement, and the chance to make a meaningful impact on sustainability and environmental protection while leading a talented team. At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. We offer challenging and meaningful careers. Because our people are our greatest assets, we also offer competitive compensation and benefits, that include: Compensation - The pay range is tied to the market for similarly benchmarked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills, experience, and market conditions, as well as internal peer equity. Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range: $30.00 - $36.00 hourly USD Benefits: Medical, Dental, & Vision Insurance Starting Day 1! Life Insurance Paid Time Off Paid Holidays Parental Leave 401(k) Plan Flexible Spending & Health Savings Accounts AD&D Insurance Disability Insurance Tuition Reimbursement We also offer... Opportunity for advancement. A place to build a career! Training in valuable skills Opportunity for new challenges. We’re growing! Strong leadership team! As an inclusive company, Veolia is committed to diversity and considers all applications equally, without discrimination. ****Applicants are required to be eligible to lawfully work in the U.S. immediately; the employer will not sponsor applicants for U.S. work authorization (e.g., H-1B visa) for this opportunity**** Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of the company, and no fee will be due. As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination. Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Tech Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.