Moving Team Lead

Job description

Job Title: Moving Team Lead Client Account: Zebulon Perry Expediters Company: Enterprise Management Solutions LLC Location: Baltimore City, Maryland & Surrounding Areas Employment Type: Part-Time / Variable Schedule Based on Client Demand Reports To: Operations Manager Supervises: Movers and Moving Crew Members Schedule: Flexible Availability Required – Work Opportunities Assigned Based on Operational Needs and Customer Scheduling Position Summary Enterprise Management Solutions LLC is seeking a dependable, professional, and experienced Moving Team Lead to support operations for our valued client, Zebulon Perry Expediters. This role is responsible for supervising movers and moving crews, safely operating moving trucks, coordinating daily job activities, ensuring excellent customer service, maintaining operational profitability, and ensuring all moving projects are completed safely, efficiently, on schedule, and within labor expectations. The Moving Team Lead is also responsible for maintaining company vehicles in clean and operational condition, reporting maintenance concerns promptly, and coordinating approved vehicle repairs through company-authorized mechanics and service providers. The ideal candidate is a hands-on leader who can manage teams in fast-paced environments, communicate professionally with customers and management, identify revenue opportunities during moves, and ensure every project is completed profitably and professionally. Work opportunities will vary based on customer demand and operational scheduling needs. Compensation Hourly Pay Range: $17.00 – $30.00 per hour Compensation is based on: Moving and logistics experience Leadership and crew management ability Commercial driving experience Operational efficiency and productivity Customer service performance Reliability and scheduling flexibility Overall competence, professionalism, and ability to independently manage successful moving operations Higher compensation levels may be offered to candidates who demonstrate: Strong leadership capabilities Proven moving industry experience Excellent customer satisfaction performance Ability to complete jobs efficiently and profitably Experience driving larger moving trucks and supervising crews Additional earnings opportunities may include: Overtime pay Performance incentives Leadership advancement opportunities Expanded operational responsibilities based on performance and company growth opportunities Key Responsibilities Team Leadership & Crew Supervision Supervise movers and moving crew members during residential, commercial, and specialty moving assignments Assign daily responsibilities and monitor crew performance throughout each move Ensure team members maintain professionalism, safety standards, and productivity Conduct pre-job briefings and communicate expectations clearly Address operational or employee concerns in real time and report issues to the Operations Manager Ensure all crew members arrive on time, properly dressed, and prepared for work Maintain accountability and discipline among moving crews Train and mentor crew members on company procedures, safety standards, and customer service expectations Truck Operation, Maintenance & Transportation Safely operate company moving trucks and equipment in compliance with Maryland traffic laws and company policies Conduct pre-trip and post-trip inspections of company vehicles Ensure trucks are properly loaded, balanced, and secured to prevent damage during transportation Maintain cleanliness, organization, and operational readiness of company trucks and equipment Monitor fuel usage, fluid levels, tire conditions, warning lights, and overall vehicle condition Immediately report vehicle issues, accidents, damages, or maintenance concerns to management Coordinate vehicle maintenance and repair needs through company-approved mechanics and vendors Ensure trucks are serviced according to maintenance schedules established by management Maintain records of maintenance concerns, repairs, and service appointments as required Ensure all moving equipment is properly maintained, secured, and returned after assignments Customer Service & Client Satisfaction Serve as the primary on-site representative for Enterprise Management Solutions LLC and Zebulon Perry Expediters Communicate professionally and respectfully with customers throughout each move Ensure customers are informed about timelines, processes, and job updates Resolve customer concerns professionally and escalate issues when necessary Verify customer satisfaction before job completion Maintain a positive, customer-focused attitude at all times Protect the reputation of the company through professionalism and high-quality service delivery Operational Oversight Review work orders, inventory lists, schedules, and customer instructions before each assignment Coordinate loading and unloading operations efficiently Ensure furniture, equipment, and customer property are protected during all phases of the move Monitor inventory accuracy and accountability throughout the move Ensure all moving supplies and equipment are available and properly used Complete all required paperwork, reports, and documentation accurately Ensure all moving projects are completed on schedule and within approved labor expectations Monitor crew productivity throughout the move to prevent unnecessary labor costs or delays Manage job pacing and workflow to ensure operational profitability Coordinate efficient loading, unloading, travel, and setup processes to reduce downtime Communicate with management immediately regarding delays, staffing concerns, or operational issues that may impact profitability or customer satisfaction Ensure labor hours remain aligned with the scope of work sold to the customer Assist management in identifying operational improvements and cost-saving opportunities Revenue Protection & Upselling Identify opportunities for additional services during moves, including: Packing and unpacking Junk removal Additional delivery stops Storage services Furniture assembly/disassembly Oversized or specialty item handling Extended labor requests Last-minute customer add-ons Ensure all additional customer requests or upsell services are documented and approved by management before work is performed Assist management in maximizing job profitability while maintaining customer satisfaction Ensure no unpaid additional services are performed without management authorization Support accurate reporting of additional labor, materials, and service adjustments during active jobs Notify management immediately when opportunities arise to increase revenue on-site Payment Verification & Financial Accountability Confirm with management that customer payment arrangements have been completed before services begin Ensure no move starts without management approval regarding payment status Protect company profitability by ensuring labor and operational costs remain controlled throughout the move Monitor time usage, crew efficiency, and resource allocation to avoid unnecessary operational expenses Communicate any customer disputes, change orders, or payment concerns immediately to management Obtain all required customer signatures, approvals, and completion confirmations Submit all job documentation, receipts, and reports promptly after each assignment Safety & Compliance Enforce safe lifting practices and proper equipment usage Ensure compliance with OSHA regulations and company safety standards Maintain awareness of hazards at job sites Report accidents, injuries, damages, or unsafe conditions immediately Ensure proper use of dollies, straps, ramps, moving pads, and protective materials Maintain confidentiality and professionalism regarding customer information and property Ensure compliance with company vehicle, driving, and operational policies Qualifications Required Qualifications Previous moving, logistics, warehouse, transportation, or delivery experience preferred Prior team leadership or supervisory experience strongly preferred Valid driver’s license with acceptable driving record Ability to safely operate box trucks and moving vehicles Ability to lift and move heavy items regularly (50–100+ lbs with assistance) Strong communication and customer service skills Reliable transportation and dependable attendance Flexible schedule including evenings, weekends, and holidays when needed Ability to pass background screening and motor vehicle check Ability to work independently with minimal supervision Preferred Qualifications Experience leading residential or commercial moving crews Experience operating 16–26 ft box trucks DOT Medical Card preferred but not required Experience handling high-value, fragile, or specialty items Bilingual candidates encouraged to apply Experience in logistics coordination or route management preferred Skills & Competencies Leadership and team coordination Time management and organization Customer service and conflict resolution Problem-solving and decision-making Attention to detail Reliability and accountability Physical stamina and endurance Safety awareness and operational discipline Ability to manage labor efficiency and profitability Ability to identify operational and sales opportunities during active jobs Basic understanding of vehicle inspection and maintenance reporting procedures Physical Requirements Frequent lifting, carrying, pushing, and pulling of heavy items Standing, bending, kneeling, climbing, and walking for extended periods Ability to work indoors and outdoors in varying weather conditions Ability to repeatedly enter and exit moving trucks throughout the day Ability to safely lift and maneuver furniture, appliances, and heavy materials with team assistance Work Environment Residential homes Apartment buildings Commercial offices Warehouses Construction and relocation sites Local and regional travel throughout Baltimore City and surrounding areas