MS DYNAMICS 365 CRM - DevOps & Automation Specialist

Job description

Job Description: Essential Job Functions: • Design, implement, and maintain CI/CD pipelines for Microsoft Dynamics 365 CRM/Customer Engagement and Power Platform solutions using Azure DevOps. • Automate build, validation, packaging, deployment, and release processes across development, test, UAT, staging, and production environments. • Manage Dynamics 365 CRM and Power Platform ALM activities including solution export/import, managed and unmanaged solutions, versioning, dependency validation, and environment promotion. • Configure and maintain Azure DevOps repositories, branching strategies, YAML pipelines, service connections, release approvals, and deployment gates. • Use Microsoft Power Platform Build Tools, Power Platform CLI, PowerShell, and related automation scripts to standardize deployment and environment operations. • Support automated quality checks such as solution checker, static analysis, configuration validation, smoke testing, and release readiness reviews. • Coordinate release planning, deployment windows, rollback procedures, production cutover activities, and post-deployment validation with application and business teams. • Maintain environment strategy, tenant governance, security access, Dataverse configuration alignment, and deployment documentation. • Troubleshoot deployment failures, integration release issues, pipeline execution errors, and environment synchronization problems. • Implement monitoring, logging, telemetry, and release reporting using Azure Monitor, Application Insights, Log Analytics, and Azure DevOps dashboards where applicable. • Prepare and maintain DevOps runbooks, deployment guides, release notes, environment inventory, automation scripts, and operational handover documentation. Basic Qualifications: • 4–7 years of relevant experience in Microsoft Dynamics 365 CRM/Customer Engagement, Power Platform, DevOps, release management, or automation engineering. • Hands-on experience with Azure DevOps, Git repositories, branching models, pull requests, build pipelines, release pipelines, approvals, and deployment governance. • Strong understanding of Dynamics 365 CRM/Customer Engagement solution lifecycle, Dataverse environments, managed/unmanaged solutions, dependencies, patches, and upgrades. • Experience with Microsoft Power Platform Build Tools, Power Platform CLI, PowerShell scripting, YAML pipelines, and deployment automation. • Good knowledge of Power Apps, Power Automate, Dataverse, connectors, environment variables, connection references, security roles, and application lifecycle management. • Ability to support CRM development teams working with plugins, JavaScript/TypeScript, C#, .NET, Web API integrations, custom connectors, and reusable components. • Experience coordinating releases across multiple environments including Dev, Test, UAT, PreProduction, and Production. • Familiarity with automated testing, smoke testing, solution checker, quality gates, security reviews, and deployment validation activities. • Working knowledge of Azure services such as Azure Functions, Logic Apps, Service Bus, Key Vault, App Services, Application Insights, and Azure Monitor is preferred. • Strong documentation skills covering deployment plans, release notes, rollback steps, technical runbooks, and production support handover documents. • Prior experience supporting enterprise clients in Egypt, the Middle East, or regional delivery centers is preferred; Arabic language capability is an advantage. Other Qualifications: • Microsoft certifications in Dynamics 365 Customer Engagement, Power Platform, Azure DevOps, Azure Administrator, or Azure Developer are preferred. • Experience with DevSecOps practices, automated testing frameworks, release governance, deployment approvals, and compliance-driven delivery models is an advantage. • Exposure to GitHub Actions, Terraform, Bicep, ARM templates, infrastructure-as-code, or environment provisioning automation is a plus. • Knowledge of regional delivery requirements, data protection expectations, cybersecurity controls, and enterprise support models in Egypt and the wider MEA region is desirable. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. 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