MS Dynamics CRM Senior Developer - Customer Service

Job description

Req ID: 352222 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a MS Dynamics CRM Senior Developer - Customer Service to join our team in Bangalore, Karnātaka (IN-KA), India (IN). Role Design and implement features on the Customer Service module with emphasis on quality, performance, and maintainability; collaborate across squads and contribute to standards and CI/CD. Responsibilities Build enhancements across Case mgmt, Queues/Routing, Omnichannel (voice/chat/digital), Knowledge, SLAs/Entitlements, Customer Service Workspace, and Email/Activities. Implement Dataverse entities/columns/relationships, forms/views, business rules; author JavaScript/TS form scripts; create Power Automate flows. Develop plugins (.NET/C#), custom actions, and PCF controls (React/TS); ensure UCI best practices and accessibility. Integrate with external systems (webhooks, Azure Functions/Service Bus, Logic Apps; CIF for CTI) with robust error handling and retries. Participate in ALM/CI-CD pipelines (solution export/import, configuration migration, environment variables), automated checks, and deployments to Non-Prod/Prod. Add telemetry (App Insights), performance tuning, and create technical docs/runbooks; mentor junior developers. Requirements 5–10years of Dynamics 365/Power Platform delivery with solid Customer Service experience. Proficiency in Power Apps, Power Automate, Dataverse customizations, JavaScript/TS, plugins (.NET/C#), and PCF. Experience with Omnichannel features and at least one integration pattern (Functions/Service Bus/Logic Apps, CIF). Working knowledge of ALM/CI-CD (Azure DevOps/GitHub) and solution lifecycle management. Strong debugging, communication, and documentation skills." About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, . NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .