MS Engineer (L1) (English & Japanese Bilingual)

Job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA MS Engineer (L1) (Japanese and English - Bilingual) is a critical role responsible for providing comprehensive first-level technical support to our end-users. This position involves monitoring network and server performance, troubleshooting hardware and software issues, and ensuring the efficient operation of end-user computing devices. This role requires a 12-hour rotational day & shifts to maintain 24/7 coverage. Key roles and responsibilities: Provide first-level support for hardware, software, and network-related issues to end users on various IT systems and applications. Assist in the installation, configuration, and maintenance of end-user computing devices and software. Troubleshoot and resolve technical problems with desktops, laptops, printers, mobile devices, and other peripherals. Monitor and manage alerts for network and server performance, ensuring issues are resolved promptly. Coordinate troubleshooting procedures with customers, system/network vendors, and network carriers. Receive and execute Service/Change Requests as per NTT and/or customer defined rules and procedures. Document and track all support requests and incidents in the NTT ticketing system. Maintain up-to-date knowledge of NTT products, services, and IT infrastructure. Recommend procedure modifications or improvements to streamline support processes. Requirements: Diploma, degree, or relevant qualification preferably IT/Computing OR Equivalent work experience related to IT helpdesk/ customer service/ customer support Open to consider fresh graduates and candidates without IT background Languages requirement: bilingual Japanese & English (reading, writing & speaking) Non-native: Advanced to fluent level in Japanese language (minimum JLPT N2) Japanese native candidates: business English Flexible to work in shift patterns as required by the company, which may include 12-hour shifts, and could encompass day, night, or customized working hours. Excellent communication and interpersonal skills Strong analytical and problem-solving abilities Ability to work independently and as part of a team Advantageous certifications/ experience BJT (Business Japanese Proficiency Test) Experience in helpdesk or Service Desk environment or customer service especially in Japanese Proficiency in end user computing and a good understanding of computer systems, mobile devices, and other tech products Familiarity with network and server monitoring tools and techniques Relevant certifications (e.g., ITIL, CompTIA A+, Network+) Workplace type : Hybrid Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us .