MS Field, Director of Strategy and Operations

Job description

Director, MS Field Strategic Initiatives About This Role The Director, MS Field Strategic Initiatives will serve as a key strategic and operational partner to the Head of Commercial, MS Field supporting the execution of critical priorities across the MS field organization. Will work closely with field leaders responsible for varying functions – including sales leaders, access & reimbursement leaders and key customer/account management leaders. This role will focus on ensuring that each of these field teams are aligned, equipped, and positioned to effectively execute Biogen’s commercial strategy today and in the future, while working in a dynamic and competitive MS marketplace. This role will operationalize national priorities and drive the rollout of field initiatives, ensuring that short and long-term integrated road maps enable a focused field team experience. The Director will play a central role in translating strategy into field execution, supporting leadership decision-making, and ensuring the organization operates with strong operational discipline, including monitoring performance to identify opportunities for improvement. This role will also ensure the field organization has the reporting, insights, and incentive structures needed to drive performance, partnering closely with analytics, operations, and headquarters stakeholders to ensure field leaders have clear visibility into performance metrics and business drivers. The Director will support preparation for key leadership forums including National Sales Meetings, field leadership meetings, and major field communications and training initiatives. This position requires a highly analytical and execution-oriented leader who can translate strategy into action, synthesize complex data into actionable insights, and ensure initiatives are implemented effectively across the various functions of the MS field organization. What you’ll do Serve as a strategic and operational partner to the Head of Commercial, MS Field supporting leadership priorities and helping drive execution of key field initiatives across the functions of sales, access & reimbursement and key customer management Partner with HQ partners to create both short and long-term road maps of national field initiatives. Lead the rollout and implementation of these, ensuring clear communication, strong adoption, and consistent execution across field leadership teams Partner with cross-functional stakeholders across marketing, market access, medical, analytics, and operations to ensure field perspectives inform commercial strategy and execution Work closely with finance partners to monitor Field Opex and support national P&L contribution. Partner with field leaders and cross functional partners to help develop regional/local strategies & tactics related to market access pull through, account management, and evolving customer needs. Monitor and analyze field performance data to identify trends, opportunities, and potential risks, providing actionable insights to sales leadership Partner with analytics and operations teams to ensure the field organization has clear, actionable performance reporting and dashboards that enable effective performance management and decision-making Support the development and refinement of field incentive compensation strategies by providing field insights and ensuring alignment between incentives, strategic priorities, and execution goals Ensure field leaders across each function have visibility into key performance metrics, helping translate complex performance data into actionable insights for field Directors and their teams Coordinate field insights and feedback to ensure headquarters teams maintain visibility into market dynamics, customer perspectives, and execution challenges Support Head of Commercial, MS Field in preparing for key leadership forums, including National Sales Meetings, BNA leadership meetings, field leadership meetings, performance reviews, and major commercial updates Partner with the Directors of Sales, Directors of Access & Reimbursement and the Director of KCMs to ensure consistent communication of national priorities, initiatives, and performance expectations Support the rollout and execution of field training and capability initiatives, ensuring national priorities, new data, and commercial strategies are translated into effective training programs and field enablement Partner with US Commercial Learning teams to ensure training programs align with field needs and are implemented effectively across the organization Coordinate field readiness for major commercial milestones, including National Sales Meetings, leadership meetings, and national training sessions Monitor adoption and effectiveness of key initiatives and training programs, identifying opportunities to improve field execution and reinforce priority capabilities Lead special projects that strengthen field effectiveness, including operational improvements, performance tracking initiatives, and new field programs Maintain the operating rhythm of the MS field organization, supporting leadership meetings, initiative tracking, and consistent communication of field priorities Who you are You are a strategic and highly analytical commercial leader who thrives at the intersection of strategy and field execution. You bring strong business acumen and a deep understanding of how pharmaceutical field organizations operate within complex specialty markets. You are comfortable working closely with senior field leadership and are known for your ability to translate strategy into actionable plans that drive execution. You excel at synthesizing performance data, identifying opportunities for improvement, and ensuring initiatives are implemented effectively across large field organizations. You bring strong organizational discipline and exceptional communication skills, enabling you to manage multiple priorities while maintaining a clear focus on impact. You are highly collaborative and able to build trusted relationships with field leaders and headquarters stakeholders alike. Above all, you are motivated by helping field organizations perform at their best and ensuring leadership has the insights, preparation, and operational support needed to lead effectively. Qualification Bachelor’s degree required; MBA or advanced degree preferred 10+ years of experience in biopharma commercial roles, including experience in field operations, analytics, consulting, or commercial strategy Strong understanding of pharmaceutical field organizations and specialty sales dynamics Demonstrated ability to analyze commercial performance data and translate insights into actionable field strategies Experience supporting the execution of large-scale field initiatives, sales programs, or commercial transformation efforts Proven ability to operate in a highly cross-functional environment and partner effectively with both field leadership and headquarters teams Strong executive communication skills with experience developing leadership materials, field communications, and strategic presentations Exceptional organizational and project management skills with the ability to drive multiple initiatives simultaneously High level of business acumen with experience supporting performance management, field metrics, and execution tracking Demonstrated ability to drive strategic initiatives from concept through implementation in a fast-paced commercial environment Ability to travel periodically to support field leadership meetings and National Sales Meetings Job Level: Management Additional Information The base compensation range for this role is: $196,000.00-$270,000.00 Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity. Regular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance. In addition to compensation, Biogen offers a full and highly competitive range of benefits designed to support our employees’ and their families physical, financial, emotional, and social well-being ; including, but not limited to: Medical, Dental, Vision, & Life insurances Fitness & Wellness programs including a fitness reimbursement Short- and Long-Term Disability insurance A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31) Up to 12 company paid holidays + 3 paid days off for Personal Significance 80 hours of sick time per calendar year Paid Maternity and Parental Leave benefit 401(k) program participation with company matched contributions Employee stock purchase plan Tuition reimbursement of up to $10,000 per calendar year Employee Resource Groups participation Why Biogen? We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives. At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.