MSP Procurement and SaaS Licensing Specialist

Job description

We are looking for an MSP Procurement & SaaS Licensing Specialist who is responsible for the end-to-end lifecycle of technology assets. This includes sourcing vendors, negotiating master service agreements (MSAs), and managing the ongoing "true-up" and "true-down" of SaaS licenses for both the MSP and its clients. Key Responsibilities SaaS Spend Management: Monitor license utilization across the organization to identify "shelfware" (unused software). You will be the gatekeeper against redundant subscriptions. Vendor Relations & Negotiation: Act as the primary point of contact for vendors (e.g., Microsoft, AWS, Cisco). Negotiate volume discounts, tiered pricing, and favorable Service Level Agreements (SLAs). Compliance & Audit: Conduct regular internal audits to ensure all software usage matches the legal license entitlement, avoiding heavy "true-up" penalties. Lifecycle Automation: Use SaaS Management Platforms (SMPs) to automate onboarding/offboarding workflows, ensuring licenses are reclaimed immediately when an employee leaves. Cross-Functional Collaboration: Bridge the gap between Finance (budgeting), IT/Security (vetting tools for compliance), and Operations (ensuring the right tools are available). Required Skills & Qualifications Hard Skills SaaS Management Tools: Proficiency in platforms like BetterCloud, Torii, or Zylo. Financial Literacy: Ability to calculate Total Cost of Ownership (TCO) and perform cost-benefit analyses. Contractual Knowledge: Deep understanding of EULAs (End User License Agreements), data privacy clauses (GDPR/CCPA), and renewal terms. Data Analytics: Advanced Excel or BI tool skills to visualize spending trends and forecast future license needs. Soft Skills Negotiation: The ability to push back on vendors and secure better margins for the MSP. Detail Orientation: Tracking expiration dates for hundreds of diverse licenses simultaneously. Strategic Foresight: Predicting how a shift in technology (like AI integration) will change license costs in 12–24 months.