MT - AP

Specialist - F&A - AP Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at and on LinkedIn , YouTube , X , and Facebook . Job Description Inviting applications for the role of Management Trainee -Accounts Payable Helpdesk In this role you will work as a Finance and Accounting Subject Matter Expert with rich experience in Invoice processing Exception handling T&E GRIR Intercompany helpdesk payments. Responsibilities: - Provide expert guidance to end-users on PR PO AP MDM and T&E process as well as 'How to' type help requests; - Provide assistance to customer's end-users on PR PO AP MDM T&E process issues and 'stuck' transactions; - Perform delegation role on problem transactions according to processes and procedures in place (exceptional ones such as where an approver is absent for a long period or has left the company or is missing). - Provide outbound telephony support where needed. - Redirect queries received but not in scope of helpdesk to other support areas according to agreed procedures (which may in some cases require the helpdesk to raise a technical ticket). - Manage in-scope queries through to resolution and update the ticketing system throughout. - Define SL As and critical metrics for the helpdesk operations including reporting and escalation responsibilities. - Generate reports and dashboards on helpdesk performance according to above KP Is/SL As. - Find opportunities for efficiency improvements of helpdesk processes including improved load balancing and FTE reduction over time as well as the use of LEAN methodology and automation where feasible. - Recommend target updates to training or help materials and new training requirements based on high frequency calls to helpdesk (type of call business areas etc.) with the aim of reducing helpdesk calls and increasing the percentage of self-service. - Implement processes for securing and reporting quantitative and qualitative customer (of helpdesk) satisfaction assessments including regular feedback (post-call) periodic surveys and corrective action plans based on findings. - Maintain helpdesk scripts and standard operating procedures for team to ensure up to date with the latest service requirements and any tool changes/enhancements. Qualifications Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance Certifications Accounts Payable Certification - F-TecF-Tec, Certified Financial Analyst (CFA) - SkillabSkillab, Certified Public Accountant (CPA) - Perfekt SzolnokPerfekt Szolnok, Certified Treasury Professional (CTP) - Instituto Nacional de AprendizajeInstituto Nacional de Aprendizaje Required Skills Accounting, Accounting, Account Maintenance, Accounts Payable Process, Automation Technology, Banking Capital Markets, Change Management, Cora APFlow, Customer Analytics, Customer Experience (CX), Data Analytics, Data Literacy, Data Reporting, Data Visualization, Financial Analysis Reporting, Generative AI, Help Desk Support, Invoice Payments, Lean Six Sigma (LSS), Monthly Close Process, Online Transaction Processing (OLTP), Oracle, Process Standardization, Query Resolution, Reconciliations {+ 3 more} Language English Language Proficiency - Proficient - C2 Additional Job Location - Job Type Regular Master Skill List - F&A - AP Remote Type - Office Work Shift - Flex Time (India) Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.