MTS - Client Services, internship

Job description

Are you ready to shape the future of capital markets? We are looking for a Client Service intern in our Milan office. Starting in November. Gross Reimbursement: 800 euro Ticket restaurant Minimum 6 months internship Key Responsibilities The resource will support the team on the following activities: Act as first point contact, support clients with day-to-day trading activities, resolving issues and configurations by phone, email or on-site as required. Raise cases to second level support and maintain client records. Monitor market processes, transactions and all other services that are fundamental for the correct functioning of the market and clients dedicated services Support Sales with client onboarding and management by providing timely responses and collaborating for best practice solutions, demos of the GUI onsite or via Webex Actively collaborate with all MTS groups in order to address/solve correctly market issues or improvements Create, Manage and delete users for clients Send out messages to all market participants Candidate Profile/ Key Skills The ideal candidate has: Master’s Degree in Economics/Finance, Computer or Management Engineering Fluent English Excellent knowledge of Microsoft Office Package, Excel in particular Knowledge of financial instruments and markets Knowledge of statistical analysis Ability to work in teams and in contact with senior managers and clients Good communication and organizational skills Precision Flexibility Join Euronext – Shape capital markets for future generations Euronext is the leading European capital market covering the entire capital markets value chain, from listing, trading, clearing, settlement and custody, to solutions for issuers and investors. We operate seven national stock exchanges, handling 25% of European lit equity trading. Our products include equities, FX, ETFs, bonds, derivatives, commodities and indices. Euronext also provides clearing and settlement services through Euronext Clearing and our network of Euronext Securities CSDs. In addition, Euronext runs MTS, one of Europe’s leading electronic fixed income trading markets, and Nord Pool, the European power market. The company has a diverse domestic and international client base. Find out more about us at: Euronext .com W e are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect. Additional Information This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.