Multi-Channel Shift Manager

Job description

Can you turn customer requirements into effective operational plans that deliver results? Do you thrive on balancing performance, service, and compliance in a fast-paced logistics environment? Are you motivated by driving operational excellence, continuous improvement, and customer satisfaction every day? We are looking for a Multi-Channel Shift Manager to join our The Entertainer site in Banbury. Working closely with customers, site leadership teams, and operational colleagues, you'll ensure customer requirements are fully understood and translated into effective operational plans that consistently deliver against KPI, budget, and service expectations. You'll play a key role in driving operational performance, maintaining strong customer relationships, promoting a culture of continuous improvement, and ensuring all Health & Safety, legal, and company standards are met. This is an exciting opportunity for a commercially minded operational leader who enjoys problem-solving, improving processes, and delivering results. This is a full-time, permanent role, working any 5 from 7 and 08:00 to 16:30. Pay, benefits and more: We’re looking to offer a salary of up to £40,000.00 per annum and 33 days annual leave (including bank holidays). Your benefits package includes flexible dental insurance plans, a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more! What you’ll do on a typical day: Deliver operational performance in line with customer, contractual, and budget KPIs Build and maintain strong customer relationships, acting as a key point of contact and driving service improvements Ensure operational plans, resources, and priorities are aligned to meet business demands and customer expectations Promote a culture of continuous improvement, identifying opportunities to enhance efficiency, productivity, and service levels Maintain high standards of Health & Safety, compliance, housekeeping, and operational discipline across the department What you need to succeed at GXO: Experience within a fast-paced logistics, warehousing, or retail distribution environment Strong operational planning and decision-making skills with a focus on achieving performance targets Excellent communication skills with the ability to influence customers and stakeholders at all levels Experience using Warehouse Management Systems (WMS) and Microsoft Office applications Customer-focused mindset with a proven ability to identify and implement operational improvements We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.