Multi-skilled Guest Services Shift Leader

Job description

Company Description ibis Styles Liverpool Centre Dale Street - Cavern Quarter Design economy hotel, open to creative minds Play spot the Beatles lyric as you explore our swinging 60s-inspired decor, enjoy continental breakfast each morning, an inclusive WiFi, and after exploring the amazing city enjoy a drink or a night cap at our friendly, relaxed bar. With easy access to the best that Liverpool has to offer, book your room at ibis Styles Liverpool Dale Street today for affordable accommodation with a quirky twist. The hotel is just a few minutes' walk away from the sights of Liverpool, including Albert Dock, Mathew St, Liverpool One, The M&S Bank Arena, Liver Building and the Museum. Check our tourist information page for upcoming events in the city A maritime city in the north west of England, Liverpool is known for its ferries, football and famous Fab Four. Explore the early roots of the Beatles with a trip to the Cavern Quarters, home to the Cavern Club and just five minutes' walk from our hotel. A maritime city in the north west of England, Liverpool is known for its ferries, football and famous Fab Four. Explore the early roots of the Beatles with a trip to the Cavern Quarters, home to the Cavern Club and just five minutes' walk from our hotel. A living homage to the music of the Beatles, equipped with free Wi-Fi and 123 modern bedrooms with large en suite power showers to leave you feeling refreshed. Cashless. For discounted car parking, please use NCP Moorfields located behind the hotel. Job Description Hello there, hospitality superstar! Ever heard the saying, “Great teams create great guest experiences”? Well, guess what? As our Multiskilled Shift Leader, you’ll be the driving force behind the day-to-day operation of the hotel — leading by example while creating memorable stays for every guest. From smooth check-ins and delicious breakfasts to evening drinks and problem solving, you’ll help keep everything running seamlessly while motivating the team to deliver exceptional service every single day. Ready to lead with energy, personality and passion? Let’s make every shift unforgettable. Why work for Accor and Ibis Styles Hotel? Why join Accor and Ibis Styles Hotel, you ask? Well, we're not just some global bigwig – we're a cosmic constellation of opportunities. Embrace your quirks because we're all about welcoming you just as you are, helping you discover a gig and a brand that vibes with your unique personality. We're not just in the business of jobs; we're your partners in growth and learning, ensuring that your daily grind has a purpose, and your journey with us is a perpetual exploration of Accor's boundless horizons. Joining Accor isn't just a job, it's an invitation to grab the pen and write every chapter of your story. Together, let's dream up the future of hospitality – because, with Accor, tomorrow's possibilities are as limitless as your imagination. Benefits Employee benefit card offering discounted rates at Accor worldwide up to 70% off hotel rates and up to 30% off in F&B Free Bonus Breaks Voucher (complimentary stays in UK) Friends & Family Rates 28 days paid holiday per year (pro rata) Eye Test Vouchers Staff Uniforms Learning programs through our Academies Employee Vivup program with direct access to GP, high street discounts and many more Discounted or free food on duty Workplace Pension Cycle to work scheme What you will be doing Leading shifts across Reception, Restaurant and Bar operations. Ensuring guests receive a warm, friendly and professional experience from arrival through to departure. Supporting the day-to-day running of Front Office and Food & Beverage operations. Creating memorable guest experiences and resolving guest queries or complaints efficiently and professionally. Supporting the team during busy service periods and leading by example at all times. Driving food and beverage sales opportunities and helping achieve departmental targets. Promoting hotel services, brand standards and loyalty programmes. Supporting stock control procedures, stock rotation and minimising waste. Monitoring bar operations including beer lines, cleanliness and overall presentation. Ensuring high standards of food safety, hygiene, health & safety and licensing compliance are maintained at all times Assisting with training, coaching and development of team members. Supporting effective communication between departments including housekeeping, maintenance, reception and kitchen teams. Ensuring all operational procedures and security processes are followed correctly. Taking ownership of problems and finding solutions quickly and effectively. Conducting show rounds and supporting wider hotel operations when required. Helping create a positive, motivated and collaborative team environment. Your experience and skills include Previous experience in hospitality A passion for delivering exceptional guest service Strong leadership and communication skills A flexible and positive “can do” attitude Ability to prioritise and organise workload in a fast-paced environment Confidence leading and motivating a team Good problem-solving skills and attention to detail Commercial awareness with the ability to identify sales opportunities Knowledge of food safety, hygiene and licensing regulations Fluency in English is essential; additional languages are a plus Your team and working environment You will be a key part of our hotel leadership team and one of the faces of the hotel brand. This is a hands-on role where no two days are the same. You’ll work closely with all departments to create a welcoming, fun and professional environment for both guests and team members alike. This role includes a mixture of early and late shifts, including weekends and bank holidays. Job Types: Full-time, Permanent Schedule: All Public Holidays Monday to Sunday Overtime Weekend availability Shift Pattern Work authorisation: United Kingdom (required) – we do not offer sponsorship Work Location: In person Qualifications Additional Information