Multi Store Manager, Retail Management

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. Team: Retail Management , Coach Korea Title: Multi Store Manager (Store HC) Reports to: Area Manager, Retail Management , Coach Korea Primary Purpose of Multi Store Manager The Multi Store Manager is directly accountable for the performance and execution quality of a cluster of stores. This role brings Area Manager strategy to life through strong store leadership, visual execution, and Lite / Micro Training. Key Responsibilities Store Cluster Performance Ownership Own sales, KPIs, and operational performance across assigned store cluster Drive consistent execution standards while adapting to individual store needs Store Leadership & People Development Lead and coach Store Managers and key store leaders Build leadership capability and readiness within the store organization Recruits, onboards, and develops Store Managers and key in‑store leaders, executing people strategy at store‑cluster level Delegates responsibilities effectively to build ownership, accountability, and operational efficiency Identifies individual potential and capability gaps within store teams and delivers hands‑on coaching, training, and feedback Inspires and motivates teams to foster high engagement, cohesion, and talent retention Provides structured people insights and development needs back to Area Manager Merchandising Execution Executes the defined product mix at store level, translating strategy into effective in‑store selling and display execution. Ensures inventory accuracy and execution discipline to support sell‑through and operational efficiency. Develops store teams’ product knowledge and competitive awareness to strengthen selling capability. Collects and shares customer response and execution feedback with Area Manager. Visual Merchandising Execution Executes VM and Training in stores, evaluates effectiveness through sales and customer experience, and improves execution quality. Evaluate VM outcomes based on sales and customer experience Training & Field Insight Lead collaboration for training based on store-level needs Provide decision-ready field insights to Area Manager Core Competencies Strong multi-store execution leadership Hands-on coaching and people development capability Results-driven and detail-oriented mindset Clear communication and structured problem solving