Multilingual Customer Support Specialist

Job description

Veo is a global leader in AI-based sports camera technology. Our innovative, fully automatic camera solution enables sports teams to record matches and training sessions without a camera operator. We’re democratizing the world of sports by granting video analysis for teams on all levels—a privilege that used to be only for the few. More than 50,000 clubs in 90+ countries record their games every week. Growing as fast as we do in Veo means that every day is different, exciting, and challenging, both on the front line and in the back office. But that’s not the most remarkable thing about us. The coolest thing is our people. We’ve attracted some of the brightest minds in the industry. They are the reason we can create a great product and do it while enjoying ourselves. We are looking for a **Football fan** who is passionate about helping coaches, players, and fans level up their game. Are you passionate about helping others and solving problems? Do you enjoy connecting with customers and finding solutions that make a real difference? We are looking for a dedicated **Multilingual Customer Support Specialist** to join our team. The ideal candidate is a football fan who is willing to assist customers, has excellent communication skills, and can think critically to resolve issues. You should be comfortable navigating systems to provide the best possible support. There is a big global interest in our product, and to supercharge the potential, we are now hiring the best customer service talent for our Customer Support team. At the heart of our strategy is to keep customers excited and guide them to get the most out of being a Veo customer. We assist them with issues and proactively engage them to do the best possible recordings. Your Contribution: Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just do. These are the behaviors you’ll need for growth at Veo. Now, this might sound innocent enough, but in Veo, this is really lived. All processes are questioned as they should be! ### Responsibilities - Respond to customer requests clearly and comprehensively as a front-line supporter - Adhere to our KPIs for a low response time, minimal backlog, and high customer satisfaction - Communicate relevant feedback and issues from customers within the support team using the proper escalation flows and channels - Provide feedback for optimizing the processes that we currently work with - Providing the right resolution in an efficient matter via phone and email ### Qualifications - Fluency in 2 or more of Spanish, Italian, or German is a **requirement** - Fluent in both written and spoken English - Experience in customer-facing roles - Experience with tech support or product support. - Experience with phone and email-based support - Comprehensive written and verbal communication skills - Interested in encouraging people and making them succeed - Solution-oriented mindset and a structured approach to work - Familiarity with customer service tools - You thrive in an environment where we grow together hour by hour, and you are someone who can cope with constant change and self-learning