MVP, Cloud Engineering & Operations (Enterprise Technology Operations)

The Managing Vice President (MVP) of Cloud Engineering & Operations is a strategic technology leader responsible for shaping and executing Gartner’s global cloud infrastructure strategy across AWS, Azure, GCP, private cloud, and on-premises environments. Reporting to the GVP of ETO, this role ensures Gartner’s cloud platforms are scalable, secure, and highly resilient , supporting enterprise digital transformation goals. The MVP drives operational excellence through automation and continuous improvement , maximizing uptime, performance, and efficiency across a hybrid cloud landscape. Serving as the cloud subject-matter expert, they provide data-driven insights and performance reports , linking cloud initiatives to business outcomes. The ideal candidate is an experienced global leader with deep technical expertise in cloud engineering (multi-cloud and DevOps) and a proven ability to implement secure CI/CD strategies. This individual excels at team leadership and cross-functional collaboration , fostering innovation and ensuring cloud services meet the evolving needs of the business. Key Responsibilities Cloud Strategy & Architecture Define and drive Gartner’s cloud strategy spanning AWS, Azure, GCP, and private/on-prem environments. Ensure the cloud architecture is aligned with enterprise objectives and digital initiatives, delivering scalable and resilient infrastructure services across the globe. Set the vision for hybrid cloud integration and continuously evolve the cloud roadmap to meet future business needs and technology trends. Cloud Operations & Reliability Oversee 24×7 cloud operations and ensure high availability and performance across all platforms. Implement automation, monitoring (observability) , and Site Reliability Engineering (SRE) best practices to maximize uptime and quickly resolve incidents. Drive continuous improvement in operational processes (change management, incident response) to enhance system reliability, security, and efficiency. FinOps & Cost Management Lead cloud financial management (FinOps) to optimize resource usage and cloud spend. Establish governance for cost control, including budgeting, forecasting, and chargeback practices. Use analytics to monitor cloud consumption and identify opportunities for cost savings (e.g. rightsizing, reservations) without compromising performance. Communicate cloud costs and value delivered to stakeholders, ensuring transparency and accountability. Security & Compliance Ensure robust security and compliance across all cloud and data center operations. Partner with Cybersecurity and Compliance teams to enforce policies, protect sensitive data, and mitigate risks. Champion a “secure by design” DevOps approach , integrating security into CI/CD pipelines and infrastructure-as-code processes. Oversee compliance with industry standards and regulatory requirements in the cloud, and implement strong disaster recovery and backup strategies to safeguard the business. Team Leadership & Collaboration Lead and mentor a high-performing global team of cloud engineers, architects, and operations professionals. Provide clear direction and objectives, and foster a culture of collaboration, innovation, and continuous learning. Manage and develop direct reports (including multiple directors), building leadership depth and technical talent across regions. Collaborate cross-functionally with IT peers, Security, Application Development, and business units to ensure cloud solutions meet enterprise needs and to drive joint initiatives. Serve as an escalation point for major issues and a champion for operational excellence and customer service. Required Qualifications 10+ years of IT infrastructure/cloud engineering experience , including significant senior leadership roles in large, global enterprises . Proven track record of managing complex, hybrid cloud environments at scale and leading large teams to deliver reliable services. Deep technical expertise in multi-cloud and hybrid infrastructure – hands-on proficiency with AWS, Azure, and Google Cloud platforms, as well as private cloud/data center environments. Strong knowledge of virtualization, networking, storage, and other foundational infrastructure domains. Strong DevOps and automation skills – experience with Infrastructure-as-Code (IaC) and CI/CD pipelines for cloud deployments. Demonstrated ability to implement secure, automated build/deployment processes and apply SRE principles to improve reliability. Innovative mindset with AI/ML exposure – familiarity with emerging technologies such as artificial intelligence; experience enabling the use of Large Language Models (LLMs) or AI-driven solutions in an enterprise setting is a plus, demonstrating the ability to leverage innovation for operational improvement acumen and FinOps experience – adept at managing large cloud budgets and driving cost optimization initiatives. Able to analyze usage patterns and implement governance (e.g., cost allocation, capacity planning) to ensure cost-effective operations. Excellent communication and stakeholder management – proven ability to engage with C-level executives and present technology strategies and status in business terms. Strong influence and negotiation skills to drive decisions and alignment across cross-functional teams. Educational background and certifications – Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred). Relevant industry certifications (e.g., cloud provider architect certs, ITIL, PMP/PgMP, or DevOps/SRE certifications) are highly desirable. #LI-AB1 Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. Gartner is the world authority on AI At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes. It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 200,000 USD - 284,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. 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