MX Afterhours rep

Job description

Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. Job Overview Mexico After-Hours Reps are responsible for providing support to our customers and carriers with freight shipping to or from Mexico in second and third shift, as well as weekends. Essential Functions Deliver service and customer experience consistent with the first shift. Develop strong relationships with customers’ planners, logistics teams, and facilities. Schedule all customer shipments correctly with all pertinent information and documentation. Build reputable relationships with first shift carrier and operations reps. Develop strong relationships with transfers and vendors. Monitor book of business to ensure loads are tracked and updated in timely fashion. Notify appropriate parties in event of service delays, and update & resolve incidents in accordance. Ensure all updates recorded in the system are both timely and accurate. Identify potential problems and come up with appropriate solutions; escalate as needed. Shift hours 00:00 - 07:00 hrstwo days off Does this sound like you? Check out what else RXO has to offer. Why Join Us: Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships. The Next Step Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.