MY0385: Control Room Agent-Senior

Job description

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce. What can you expect as a FedEx team member? Career Mobility and Development : When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs. Total Compensation and Benefits Package : We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being. Equal Opportunities Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity. We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities. MY0385: Control Room Agent-Senior Key Roles: Monitor and manage real-time operational systems to ensure all processes adhere to internal and external standards and deadlines. Identify and investigate anomalies or deviations from standard procedures, using judgment to resolve issues or escalate them as needed. Execute and validate defined procedures and processes with high accuracy, utilizing both manual and automated systems as required. Perform thorough data verification and procedural checks, ensuring all information is accurate and meets predefined quality criteria. Resolve operational problems or exceptions efficiently, acting as a focal point for specific issues and implementing corrective actions when necessary. Communicate effectively with customers, team members, and other departments, providing clear updates and coordinating responses to operational issues. Develop and maintain job aids, procedures, and training materials, supporting team members and other departments through process changes. Generate and review timely reports, analyzing data to identify areas for improvement and ensuring data integrity within organization systems. Ensure compliance with company processes, relevant legislation, and external regulations, reporting any non-compliance issues to management immediately. Collaborate closely with various stakeholders, including customers, vendors, and internal teams, to ensure accurate information flow and resolution of operational issues. ​ Minimum Education Secondary education or equivalent Minimum Experience Senior: Four (4) years work experience Knowledge, Skills and Abilities Accuracy & Attention to Detail Problem Solving Skills Interpersonal Skills Written & Verbal Communication Skills Team Working Skills Job Posting End Date: 2026-08-31