Mystery Shopper

Job description

**Project Overview** We are seeking Mystery Shoppers to evaluate the membership enquiry and sales process at gym locations. This project assesses how staff respond to new member enquiries and conduct facility tours. ### Key Responsibilities - Submit a **membership enquiry through the gym’s website**. - Wait for a call back from the gym staff. - If no call is received within **72 hours**, or if only an email is received, call the gym directly to ask about membership options. - During the call, ask about **membership prices and available plans**. - Accept the invitation to visit the gym and complete a **guided tour** with a staff member. - Observe staff communication, professionalism, and sales approach. - The agent should **not join the club**. ### Reporting Requirements - Submit a **detailed report** about the enquiry process, phone interaction, and in-person tour. - The report must be written in **English**. ### Requirements - Strong observation and communication skills. - Ability to follow instructions and conduct visits discreetly. - Ability to write a clear report in English. - Knowledge of the **local language is preferred** (staff may speak English but local language is recommended).