Mystery Shopper

Job description

**Project Overview** We are looking for detail-oriented Mystery Shoppers to evaluate customer experience at luxury spa locations. The goal of this project is to assess service quality, staff professionalism, and overall guest experience during a standard treatment visit. ### Key Responsibilities - Review the spa’s website before the visit to understand available services and booking options. - Make a **telephone enquiry and booking** for a standard facial treatment or massage (up to 60 minutes). - Arrive at the spa **early** and observe the waiting area and reception environment. - During the visit, allow staff to assess your needs and **recommend treatments**, rather than requesting a specific service immediately. - Discreetly identify the staff members involved in the experience (via name badges or by politely asking their names). - Observe service quality, professionalism, and overall guest experience throughout the visit. - Take clear photos during the visit where appropriate. - Keep the **receipt** for reimbursement. ### Reporting Requirements - Submit a **detailed evaluation report** within **24 hours** after the visit. - Upload photos and the purchase receipt in order to receive reimbursement. ### Requirements - Strong attention to detail and observation skills. - Ability to follow instructions and remain discreet during the visit. - Reliable internet access to complete reports. - Ability to take clear photos.