Mystery Shopper

Job description

**Project Overview** We are recruiting Mystery Shoppers to evaluate the full guest experience at hotel locations. The project includes an overnight stay and a comprehensive assessment of services including dining and hospitality interactions. ### Key Responsibilities - Book a **standard room (room-only rate)** through the hotel’s official website. - For **Netherlands locations**, bookings must be made **by phone**, and the call must be recorded. - Complete a **Dinner, Bed & Breakfast** mystery-shopping stay. - Evaluate key stages of the guest experience including: - Check-in process - Bar service - Dinner in the restaurant - Room service dessert - Breakfast - Public facilities and overall atmosphere - Dine with **at least one additional person** during the stay. - Discreetly observe staff behavior, service quality, and professionalism. - Mention a **pretend allergy** during interactions to evaluate how staff handle guest requests. - Avoid accepting complimentary upgrades. - Take photos throughout the visit. ### Reporting Requirements - Keep **all itemised receipts** for the room, bar, and restaurant purchases. - Submit a **detailed report with photos** after the stay. - Upload receipts to receive reimbursement. ### Requirements - Excellent observation and reporting skills. - Ability to act naturally and discreetly while evaluating services. - Reliable internet access and ability to submit reports on time.