Mystery Shopper

Job description

**Project Overview** We are looking for Mystery Shoppers to evaluate the dining experience at selected restaurants. The aim is to assess service quality, staff knowledge, and overall guest satisfaction. ### Key Responsibilities - Visit the restaurant and dine with **at least one additional person**. - Order a full meal including: - - Drinks - Starters - Main courses - Dessert - Starters, drinks, and desserts may be shared or ordered individually. - Choose **different meals and drinks** to allow staff the opportunity to suggest additional items before being asked. - Mention a **pretend allergy** during the visit and observe how staff respond. - Make an additional purchase at the **bar** during the visit. - Observe staff interactions, service timing, and overall guest experience. - Take photos where appropriate and **keep all receipts**. ### Reporting Requirements - Submit a **detailed evaluation report** after the visit. - Upload photos and receipts as part of the report. ### Requirements - Strong attention to detail. - Ability to observe service interactions discreetly. - Reliable internet access to complete the report.