National Account Manager-Managing Operations

Job description

**Why DH Pace?** The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business. DH Pace Company, Inc. aspires to hire a**Manager** in our Olathe, KS office. This position will have the responsibility of leading, coaching, training, and motivating a team of Account Coordinators/Project Administrators within our **National Accounts Facilities** **Division**. As an Account Manager, you will work in conjunction with your direct reports to ensure they are meeting National clients' needs while serving as the primary face and voice to the clients. **Job Responsibilities:** - Provide leadership and general management of Account Coordinators/Project Administrators including quality performance monitoring, improving processes, and development of employees - Develop, manage, and implement operational process and procedure improvements to decrease costs and increase profitability - Work with Operations Management Team to monitor operating budgets and action plans to meet those objectives - Collaborate with internal departments for assurance National Account Customer needs are fulfilled – ensuring the team is communicating consistently with customers to keep them informed of all work orders - Conduct employee performance reviews, document performance issues, and provide necessary employee counseling with targeted improvement action plans - Develop relationships with our National Account Customers, seek feedback and provide updates, ensure their problems are resolved timely, and conduct follow-up tasks as needed - Other responsibilities as assigned **Job Qualifications:** - Bachelor’s degree and 2-3 years of direct management / peer management experience preferred; will consider an equivalent combination of education and experience. - Must have proven experience in a fast-paced environment, juggling a lot of responsibility, with attention to detail and strong organizational skills - Previous analytical experience identifying trends in key performance indicators and recommending solutions on a national scale - Prefer experience in the Service Industry where there was a focus on service, sales and cost control - Proficiency in Excel, Word, Access and Outlook a must **What We Offer** - Comprehensive medical, dental, and vision coverage — available your first full month - Generous paid time off plus paid holidays and floating holidays - Company-paid life insurance, short-term disability, and long-term disability - 401(k) with employer match - Health Savings Account (HSA) and Flexible Spending Account (FSA) options - Voluntary benefits including supplemental life and critical illness coverage - Employee discounts for you and your immediate family - Competitive compensation with annual performance reviews ![]() *Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.* **DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.** Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.