National Accounts Project Manager

Job description

What we offer At Propelled Brands, our total rewards package is a direct reflection of our commitment to attracting and retaining top talent. Our benefits are built on the foundation of our core values: Make it Happen, Expertise and Mastery, Positive Attitude, Growth Mindset, and being Considerate. As a member of our team, you will find a supportive environment with rewards designed to help you thrive. Employer sponsored medical and dental plans Voluntary benefits such as vision, critical illness, accident, and pet insurance 100% Employer sponsored Short-Term Disability, Long-term Disability, and Basic Life Insurance Retirement Savings employer match up to 3% and 100% vested Generous paid time off policies Paid Parental Leave for mothers and fathers About the opportunity The Project Manager manages FASTSIGNS National Accounts sign projects from initial inquiry through completion. This role partners with customers, FASTSIGNS franchisees, vendors, subcontractors, landlords, and internal teams to deliver exceptional service while keeping projects organized, on schedule, and within established requirements. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Project Intake & Planning Receive and review new project inquiries and orders through email, catalogs, purchase orders, and other channels. Ensure all necessary project information is received and accurately documented. Enter new jobs into the project management system and create scopes of work for new installs, build-and-ship projects, and service work. Vendor, Survey & Compliance Coordination Research and select qualified FASTSIGNS franchisees or subcontractors to perform surveys and complete project work. Verify current vendor insurance coverage and issue purchase orders as needed. Research applicable sign codes, municipal requirements, landlord criteria, insurance requirements, and property-use regulations. Review site surveys and project requirements to identify signage locations, potential issues, and information needed to prepare accurate client proposals. Artwork, Quoting & Approvals Request signage artwork from the FASTSIGNS National Accounts Art Department, ensuring customer brand standards and logo guidelines are met. Review completed artwork for accuracy and coordinate revisions as needed. Submit artwork for manufacturer, permitting, and installation quotes; follow up on outstanding estimates within established timeframes. Compile estimates and prepare client quotes using established account margins; obtain approval when required. Submit artwork to landlords for approval and coordinate revisions based on landlord feedback. Project Execution & Closeout Create purchase orders for permitting, manufacturing, and installation, and follow up to ensure work remains on schedule. Maintain accurate project statuses, notes, contact details, and supporting documents in the project management system. Competitively bid projects as needed to support the best value for clients. Ensure completed jobs are accurately marked in the system so the Accounting Department can invoice clients. Follow up weekly on active jobs and sales quotes to support timely completion. Team Collaboration & Process Improvement Assist National Accounts team members with project follow-up and other projects as needed. Help develop and improve project-management tools, catalog selections, processes, and procedures. Perform other related duties as assigned. Work Environment This job operates in a professional office environment and routinely uses standard office equipment, including computers, phones, photocopiers, filing cabinets, shredders, and fax machines. Physical Demands While performing the duties of this job, the Team Member is regularly required to talk and hear. Expected Hours of Work This is a full-time, non-exempt hourly position requiring at least 40 hours per week. Regular workdays are Monday through Friday, between 7:00 a.m. and 6:00 p.m. Occasional evening and weekend work may be required based on business needs. Travel This position requires minimal to no travel. Any travel would primarily be local during business days, although occasional out-of-area or overnight travel may be required based on job responsibilities. Required Education and Experience High school diploma or GED required. Project coordination and/or sign-industry experience preferred. Required Skills Strong project-management, organization, time-management, and problem-solving skills. General sign-industry knowledge. Excellent written and verbal communication skills. Ability to work well under pressure, manage multiple priorities, and exercise sound business judgment. Strong ethical conduct and customer-service mindset. Required Core Competencies Project Management General Sign Knowledge Organization Problem Solving Time Management Written and Verbal Communication Business Acumen Ethical Conduct We believe that everyone is capable of great things. Because of this, we encourage you to apply even if you do not have 100% of the qualifications listed above. EEO Statement Propelled Brands values diversity and inclusion because it brings richness and strength to our business. We envision diversity as encompassing an individual’s unique characteristics and experiences, including not only race, gender, ethnicity, age, religion, disability, national origin, and sexual orientation, but also personality, gender expression, military status, mental health, educational and career backgrounds, and other life experiences. We know that supporting and building diversity is the right thing to do for our employees, our franchisees, our franchisees’ teams, and our stakeholders. About Propelled Brands Franchising, LLC Propelled Brands® is the multi-brand platform company under which service industry franchise brands operate and grow. We are excited to propel brands forward. We know franchising, we love franchisees, and we have a supportive, motivating culture. Our current brands are FASTSIGNS®, My Salon Suite®, and Camp Bow Wow®.