National Accounts - Remote Field Operations Technician

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a National Accounts - Remote Field Operations Technician based in the United States.** This is an exciting opportunity for an experienced electronic security professional to support the delivery of enterprise access control projects across multiple locations nationwide. The Remote Field Operations Technician will oversee installation quality, commissioning readiness, and operational execution, with a particular focus on Mercury-based access control platforms. Working closely with project managers, site leads, subcontractors, and engineering teams, this individual will help ensure projects meet technical specifications, quality standards, and customer expectations. The role combines hands-on technical expertise with field coordination, troubleshooting, and project oversight. It offers exposure to complex security installations across critical infrastructure, healthcare, data centers, stadiums, and other large-scale facilities. This remote position requires significant nationwide travel and provides opportunities to contribute to continuous improvement and successful project delivery. ### Accountabilities: The National Accounts - Remote Field Operations Technician will serve as a key field resource for installation oversight, commissioning support, and operational readiness, ensuring consistent execution and quality across multiple enterprise security projects. - **Installation and commissioning support:** Travel to project sites to support installation activities, head-end terminations, system startup, and commissioning. Validate system functionality, ensure compliance with project specifications, maintain accurate documentation, and collaborate with engineering and advanced integration teams. - **Field operations oversight:** Assess site conditions, installation quality, project risks, and readiness. Monitor progress, verify compliance with technical standards, and identify opportunities to improve efficiency and consistency across projects. - **Site leadership support:** Provide technical guidance to technicians, subcontractors, and trade partners. Promote adherence to installation requirements, company standards, project milestones, and execution priorities. - **Project coordination:** Work with project managers to communicate field conditions affecting scope, schedules, and budgets. Coordinate site access, logistics, and work planning with general contractors, customers, and trade partners. - **Cross-functional collaboration:** Facilitate communication between field teams, commissioning resources, engineering, integration specialists, and other stakeholders to maintain project alignment and resolve execution challenges. - **Operational readiness and project closeout:** Verify that systems, documentation, and site conditions are ready for commissioning and customer handover. Support final acceptance processes and project closeout activities. - **Continuous improvement:** Track recurring field issues, document lessons learned, and recommend improvements to installation practices, operational processes, and project delivery. - **Reporting and communication:** Maintain regular communication with the Account Project Manager and relevant stakeholders, providing updates on progress, emerging risks, quality issues, and project readiness. ## **Requirements:** The ideal candidate is an experienced electronic security technician with strong knowledge of enterprise access control systems and hands-on expertise in Mercury-based platforms. They are comfortable working independently across multiple sites, coordinating field teams, and managing competing priorities while maintaining high standards of safety, quality, and customer satisfaction. - **Professional experience:** 5–7 years of experience working with physical and electronic security systems. - **Access control expertise:** Demonstrated experience with enterprise access control systems and hands-on knowledge of Mercury-based access control platforms. - **Technical knowledge:** Thorough understanding of electronic security components, system installation practices, commissioning processes, and field troubleshooting. - **Turnstile systems:** Experience working with turnstile systems. - **Project coordination:** Ability to support field execution across multiple projects, manage competing priorities, and coordinate technicians, subcontractors, and trade partners. - **Construction environment:** Strong understanding of construction site operations, installation workflows, and project delivery requirements. - **Technical documentation:** Ability to read and interpret construction drawings, technical specifications, and other project documentation. - **Communication and collaboration:** Strong verbal and written communication skills, with the ability to work effectively across technical and nontechnical teams. - **Leadership and influence:** Ability to guide field execution, resolve coordination challenges, and influence project outcomes without direct managerial authority. - **Organization and attention to detail:** Excellent time management, documentation, organizational skills, and the ability to perform effectively in fast-paced environments. - **Software proficiency:** Working knowledge of Microsoft Outlook, Word, Excel, and related business applications. - **Work autonomy:** Ability to work independently while collaborating with cross-functional teams and project stakeholders. - **Travel requirements:** Ability and willingness to travel throughout the United States up to 75% of the time. ## **Benefits:** - **Retirement savings:** 401(k) plan with company matching contributions. - **Healthcare coverage:** Medical, dental, and vision insurance, with most premiums paid by the employer. - **Employee well-being:** Employee Assistance Program (EAP) providing mental health and wellness support. - **Paid time off:** Flexible Time Off (FTO) for exempt employees and tenure-based paid time off for non-exempt employees. - **Paid sick leave:** Access to paid sick leave. - **Professional development:** Annual development stipend to support continued learning and career development. - **Certifications:** Company-paid professional certifications. - **Educational support:** Tuition or educational reimbursement for eligible coursework. - **Career growth:** Opportunities to contribute to high-impact projects across critical infrastructure, healthcare, data centers, stadiums, and other large-scale facilities. - **Collaborative environment:** Opportunity to join a growing organization focused on innovation, technical excellence, and professional development.