National Billing Manager

About Clayton Utz Clayton Utz is one of Australia’s oldest and largest independent commercial law firms, with a proud history and a forward-thinking approach. With offices in six cities and over 1,700 employees, we’re committed to excellence, innovation, and creating positive impact . The Role We are seeking an experienced and proactive Billing Manager to join our Sydney-based Finance team on a permanent, full-time basis. As a key member of our collegiate and high-performing Finance function, you’ll work closely with our National Legal Accounts Manager to oversee the day-to-day management of the National Billing function and team. This is a rewarding opportunity for a driven leader who values innovation, team development, and wants to make a positive impact in a collaborative, forward-thinking environment. Key Responsibilities In this role, you will manage and guide a skilled and collaborative team and be responsible for: Billing Lead the end-to-end billing and e-billing function to ensure timely, accurate and compliant invoicing aligned with organisational priorities. Define, implement and monitor billing and e-billing KPIs, proactively managing performance, risks, delays and rejections. Oversee month-end billing activities, advanced bill registers, cancelled invoices and, partnering with Commercial Finance to support revenue provisioning. Drive continuous improvement across billing processes, policies and centralised dispatching, with a strong focus on automation, efficiency and scalability. Manage complex billing activities including secondments, client rebates, early payment discounts and compliance with client billing terms and guidelines. Oversee the accurate submission of invoices through e-billing portals, including LEDES files, portal setup and client-specific e-billing requirements. Act as the escalation point for complex billing and e-billing issues, working collaboratively with partners, clients and internal stakeholders to achieve effective resolutions. Lead and deliver ad hoc billing initiatives and coordinate annual audit revenue requests within agreed timelines. Stay abreast of industry and market developments to identify opportunities for process and billing enhancements. People Leadership & Stakeholder Engagement Lead, develop and motivate a high-performing billing team, ensuring compliance with firm policies, processes and billing standards. Manage team performance, workloads, recruitment and onboarding, supported by regular one-on-one meetings, team forums and continuous training. Engage and collaborate with Partners and PA's to influence, drive change and implement best billing practices Build billing capability across the firm by partnering with Training, PAs and legal teams to address performance gaps and uplift Expert Billing knowledge. Collaborate closely with Collections, Commercial Finance, Pricing, Rates, NFM, Clients & Market Managers and Partners to support client billing requirements, tenders and escalations. Provide high-level expert support to the National Legal Accounts Manager and contribute to broader Finance and firm objectives. Skills & Experience To be successful in this role you will ideally have: Significant experience, 5+ years leading billing and e-billing functions within a professional services environment (law firm highly advantageous). Proven people leadership capability, with demonstrated expertise in workforce planning, performance management and developing high-performing, engaged and collaborative teams. Deep technical knowledge of practice management software (Aderant Expert highly advantageous), e-billing platforms and end-to-end legal billing processes. Strong understanding of regulatory and compliance requirements relating to legal billing, and a working knowledge of adjacent finance functions including GST, accounts payable and trust accounting. Highly effective communicator with the ability to influence senior stakeholders, build trusted relationships and collaborate across diverse teams. Analytical and commercially minded, with demonstrated success in driving process improvement, automation and operational efficiency. Adaptable and solutions-focused, with the ability to quickly learn new systems and implement innovative, scalable solutions. Advanced computer literacy, with intermediate to advanced Microsoft Excel capability (including pivot tables and vlookups) and proficiency across the Microsoft Office suite. Why Join Clayton Utz? At Clayton Utz, we’re more than just a law firm – we’re a community that values our people and their contributions. When you join us, you’ll enjoy: Access to professional development programs and career growth opportunities. The tools to perform your role to your best ability, with world-class infrastructure and resources including leading AI platform , Harvey. A focus on health and wellbeing, with initiatives to support your physical and mental health including lifestyle discounts via our partnership with AIA Vitality. A collaborative and inclusive culture that celebrates diversity and fosters belonging. Up to 26 weeks’ paid parental leave , with flexibility over two years, plus paid superannuation. The option to purchase up to 4 weeks of additional leave annually. How to Apply? We prefer to work directly with candidates, if you are interested in this role, please click the ‘Apply’ button or contact the consultant, details below, for more information. Clayton Utz is an inclusive employer that supports flexible work arrangements, please feel free to discuss your flexibility needs with the recruiter for this role. Consultant Contact Details Nicole St John, (02) 9353 4928 Accessibility and Inclusion We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. Do you require any support or reasonable adjustments to complete your application? If so, please contact the recruiter via the above telephone number or via email to . For more information on Clayton Utz, please visit or follow us on LinkedIn here . Agency submissions Clayton Utz does not accept agency submissions unless the agency is specifically contacted by a member of the Clayton Utz Recruitment Team. Please do not forward candidate profiles or resumes to Clayton Utz partners, hiring managers or other employees - this will not constitute as an introduction to the firm and Clayton Utz will not be liable for a fee.