National Business Support Specialist - Grand Rapids, MI

Job description

Join KEYENCE as a National Business Support Specialist Location: Sales Office – Grand Rapids, MI Total Compensation (Base + Bonus): $60,081 As a National Business Support Specialist , you will play a vital role in ensuring the smooth operation of our sales offices nationwide. This service-oriented position supports both sales and administrative functions, helping to drive business success and enhance customer experience. You’ll coordinate events, manage internal systems, and serve as a key liaison between our teams and clients. What You'll Do Drive sales culture and support office development to create new business opportunities. Maintain a positive and productive office environment. Participate in and present during office meetings. Manage inbound customer calls and emails related to technical support. Coordinate and facilitate internal and external training events at customer sites. Organize office events, including the annual holiday party. Travel monthly to other Keyence offices (1–2 overnight stays) to support national initiatives. Research and share relevant local company news to support sales efforts. Maintain and update internal systems with customer and company data. Process internal customer requests efficiently and accurately. Qualifications Bachelor’s degree required. Strong organizational and time management skills. Excellent communication and interpersonal abilities. Proficiency in Microsoft Office (Excel, Word, Outlook). High attention to detail and accuracy. Ability to lift up to 30 lbs and manage office deliveries. Previous experience in customer service or sales support preferred. Willingness to travel monthly (1–2 overnight stays). What We Offer Base Salary: $46,690 Bonus Target: $13,391 annually (performance-based), paid quarterly Benefits: Medical, dental, vision, 401K match, ~4 weeks PTO in first full year Career Growth: Promote-from-within culture with base and bonus increases Why KEYENCE? Recognized by Forbes as one of the World’s Most Innovative Companies A global leader in factory automation and quality assurance solutions Operating profit of over 40% for 25 consecutive years A culture that invests in your success from day one KEYENCE is an at-will, Equal Opportunity Employer.