The National Director of Admissions and Intake provide strategic leadership and oversight of all intakes, admissions, and referral management functions across the organization. This role ensures timely, compliant, and client-centered access to services while optimizing workflows, improving conversion rates, and maintaining high-quality standards across all regions and programs.The Director partners with clinical, operations, and external stakeholders to streamline access to care, enhance the client experience, and support organizational growth.🎯 Key Responsibilities1. Leadership & StrategyDevelop and execute a national intake and admissions strategy aligned with organizational goalsStandardize intake processes across all sites and programsEstablish KPIs (referral-to-admission rate, intake cycle time, no-show rates, etc.)Lead continuous quality improvement initiatives2. Admissions & Intake OperationsOversee all referral, intake, eligibility, and admissions processesEnsure timely response to referrals and efficient client onboardingManage capacity tracking and placement coordinationImplement standardized workflows and documentation practices3. Compliance & Quality AssuranceEnsure compliance with:State and federal regulationsLicensing and accreditation standardsHIPAA and confidentiality requirementsMonitor audits and maintain documentation integrityDevelop and enforce intake policies and procedures4. Team Leadership & DevelopmentSupervise and support regional intake managers and teamsProvide coaching, training, and performance managementBuild a high-performing, client-centered intake cultureDevelop staffing models to meet demand5. Data & Performance ManagementAnalyze intake and admissions data to:Identify trends and gapsImprove conversion ratesReduce wait timesCreate and present regular performance reports to leadershipUtilize dashboards and reporting tools6. Systems & Technology (EHR/CRM)Oversee intake-related systems (EHR, CRM, referral platforms)Partner with IT to optimize workflows and automationEnsure accurate and timely data entry and reporting7. Stakeholder & Referral Partner RelationsBuild relationships with:SchoolsRegional centersHospitalsCommunity partnersEnsure strong referral pipelines and communicationSupport outreach and growth initiatives8. Client ExperienceEnsure a welcoming, efficient, and trauma-informed intake processReduce barriers to accessAddress client and family concerns promptly📊 Key Performance Indicators (KPIs)Referral-to-admission conversion rateIntake response timeAdmission cycle timeClient satisfaction at intakeReferral source growthCompliance audit resultsRequirementsRequired:Bachelor’s degree in healthcare administration, Social Work, Psychology, or related field5–8+ years of experience in intake, admissions, or healthcare operations3–5+ years in a leadership roleExperience in behavioral health, IDD, or healthcare servicesStrong knowledge of regulatory and compliance requirementsPreferred:Master’s degree (MBA, MHA, MSW, or related)Experience managing multi-site or national programsFamiliarity with EHR systems (e.g., Credible, Epic, etc.)PMP, Lean, or Six Sigma experience🧠 Core CompetenciesStrategic thinking and executionOperational excellenceData-driven decision-makingLeadership and team developmentCommunication and stakeholder engagementProblem-solving and process improvement Work EnvironmentHybrid with travel (20–40%)Fast-paced, mission-driven environment❤️ Why This Role MattersThis role is critical in ensuring timely access to care, improving client outcomes, and supporting the organization’s growth and community impact.Department: Operations / Clinical ServicesReports To: Chief Operating Officer (or VP of Operations)FLSA Status: ExemptBenefitsMedicalDentalVisionLife Insurance401kSalary Range: $110,000 – $140,000.
The National Director of Admissions and Intake provide strategic leadership and oversight of all intakes, admissions, and referral management functions across the organization. This role ensures timely, compliant, and client-centered access to services while optimizing workflows, improving conversion rates, and maintaining high-quality standards across all regions and programs.
The Director partners with clinical, operations, and external stakeholders to streamline access to care, enhance the client experience, and support organizational growth.
🎯 Key Responsibilities
1. Leadership & Strategy
- Develop and execute a national intake and admissions strategy aligned with organizational goals
- Standardize intake processes across all sites and programs
- Establish KPIs (referral-to-admission rate, intake cycle time, no-show rates, etc.)
- Lead continuous quality improvement initiatives
2. Admissions & Intake Operations
- Oversee all referral, intake, eligibility, and admissions processes
- Ensure timely response to referrals and efficient client onboarding
- Manage capacity tracking and placement coordination
- Implement standardized workflows and documentation practices
3. Compliance & Quality Assurance
- Ensure compliance with:
- State and federal regulations
- Licensing and accreditation standards
- HIPAA and confidentiality requirements
- Monitor audits and maintain documentation integrity
- Develop and enforce intake policies and procedures
4. Team Leadership & Development
- Supervise and support regional intake managers and teams
- Provide coaching, training, and performance management
- Build a high-performing, client-centered intake culture
- Develop staffing models to meet demand
5. Data & Performance Management
- Analyze intake and admissions data to:
- Identify trends and gaps
- Improve conversion rates
- Reduce wait times
- Create and present regular performance reports to leadership
- Utilize dashboards and reporting tools
6. Systems & Technology (EHR/CRM)
- Oversee intake-related systems (EHR, CRM, referral platforms)
- Partner with IT to optimize workflows and automation
- Ensure accurate and timely data entry and reporting
7. Stakeholder & Referral Partner Relations
- Build relationships with:
- Schools
- Regional centers
- Hospitals
- Community partners
- Ensure strong referral pipelines and communication
- Support outreach and growth initiatives
8. Client Experience
- Ensure a welcoming, efficient, and trauma-informed intake process
- Reduce barriers to access
- Address client and family concerns promptly
📊 Key Performance Indicators (KPIs)
- Referral-to-admission conversion rate
- Intake response time
- Admission cycle time
- Client satisfaction at intake
- Referral source growth
- Compliance audit results
Requirements
Required:
- Bachelor’s degree in healthcare administration, Social Work, Psychology, or related field
- 5–8+ years of experience in intake, admissions, or healthcare operations
- 3–5+ years in a leadership role
- Experience in behavioral health, IDD, or healthcare services
- Strong knowledge of regulatory and compliance requirements
Preferred:
- Master’s degree (MBA, MHA, MSW, or related)
- Experience managing multi-site or national programs
- Familiarity with EHR systems (e.g., Credible, Epic, etc.)
- PMP, Lean, or Six Sigma experience
🧠 Core Competencies
- Strategic thinking and execution
- Operational excellence
- Data-driven decision-making
- Leadership and team development
- Communication and stakeholder engagement
- Problem-solving and process improvement
Work Environment
- Hybrid with travel (20–40%)
- Fast-paced, mission-driven environment
❤️ Why This Role Matters
This role is critical in ensuring timely access to care, improving client outcomes, and supporting the organization’s growth and community impact.
Department: Operations / Clinical Services
Reports To: Chief Operating Officer (or VP of Operations)
FLSA Status: Exempt
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- 401k
- Salary Range: $110,000 – $140,000.
Our purpose is to provide compassionate and comprehensive support for adults with autism and developmental disabilities. We understand the unique challenges that individuals with autism and developmental disabilities face, and our dedicated team is here to empower and assist them in living fulfilling and independent lives.
Our purpose is to provide compassionate and comprehensive support for adults with autism and developmental disabilities. We understand the unique challenges that individuals with autism and developmental disabilities face, and our dedicated team is here to empower and assist them in living fulfilling and independent lives.
