National Key Account Manager

Job description

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services. Continually look for opportunities to improve our day-to-day execution of the service we deliver to our accounts on a global basis, as well as identify business development opportunities that will increase annual GP contribution. ESSENTIAL FUNCTIONS: The two key duties of a Key Account Manager are business retention and development, and both include tactical and strategic responsibilities. Tactical Responsibilities Tactical retention responsibilities for assigned accounts include: Lead and manage the implementation of any new services in collaboration with the appropriate operational stay at all origins/destinations Create, distribute, and maintain Standard Operational Procedures (SOPs) in collaboration with Sales, Operations, and Finance Penetrate organizational structure and develop relationship beyond main points of contact Ensure each branch servicing the account understands the SOPs and executes accordingly Maintain rates and assess yields on a monthly basis Monitor account for timely payments and assist with collections on past due invoices Set up internal reports to monitor our performance in meeting critical milestones Immediately communicate any issues or exceptions to Operations Enter all meeting notes, action items, complaints, compliments into CRM and distribute to appropriate people in global network Assign a corrective action to every issue/complaint and follow-up on effectiveness of corrective action to ensure client satisfaction with the resolution Manage and lead business reviews; establish a quarterly review cycle, at a minimum Engage Sales and Operations to participate in client meetings, presentations, and business reviews When necessary, travel within region to visit accounts/account sites and branches to review procedures and maintain customer information/satisfaction Update status of progress on business opportunities Continuously focus on penetrating other areas of the business for additional support and to uncover additional business opportunities Ensure all company policies and regulatory requirements are adhered to Strategic Responsibilities Understand accounts’ business strategy, objectives and risks/constraints; continually focus efforts on providing solutions to achieving objectives and mitigating risks/constraints Continuously pursue and implement more efficiency and cost reduction measures Provide accounts with market updates (trade agreements, strikes, new capacity being introduced, etc.) and educational support Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources Create a business development plan with short- and long-term business objectives, initiatives and quantified value-added contributions SUPERVISORY RESPONSIBILITIES: None QUALIFICATIONS: Excellent organizational skills Excellent written and verbal skills, including presentation skills Troubleshooting and problem resolution skills Leads by example Sense of urgency Creative Responds easily to changing demands Detail oriented, able to multitask and meet deadlines Self-motivated, able to work in a team and independently SKILLS AND EXPERIENCE: Minimum two years’ experience in the industry, or a related service industry Minimum one-year operational experience in the service(s) the account utilizes Strong computer skills including Microsoft Office suite Good analytical and program management skills; ability to define, develop and document business processes and procedures Strong customer service, problem-solving, and interpersonal skills Internal/external sales skills ENVIRONMENT: 100% performed in climate-controlled internal office environment working under normal office conditions. Travel will be (up to ___ %) required in support of the position’s responsibilities. While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds. ADDITIONAL: The responsibilities associated with this job will change from time to time in accordance with the Company’s business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above. The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.