Navigator I

Job description

Navigator I Care Management - Denver, Colorado (Hybrid) Work with the Industry Leader At Eon, our mission is to make patients healthier and healthcare more affordable. Eon Patient Management (EPM) identifies patients with disease risk and streamlines clinical decision analysis so clinicians can work at the top of their licenses. With solutions across multiple disease states, we drive adherence to care pathways so more patients are seen and more survive. As a market leader in incidental tracking and patient management, Eon is pioneering the use of Artificial Intelligence to enable healthcare enterprises, ranging from small health systems to large, national IDNs across the US. The Opportunity The Navigator I plays a critical role within Eon’s Care Management program. This position engages patients and providers at pivotal moments when timely follow-up matters most. Using the EPM platform, Nav 1s support patient follow-up by communicating with patients and provider offices, coordinating appointment logistics, and tracking adherence to care pathways. While this is a non-clinical, administrative role, it sits at the heart of our mission: helping patients move through a complex and often frustrating healthcare system so they don’t fall through the cracks. As a Navigator I you will: Conduct structured outbound calls to patients and providers to coordinate overdue or upcoming follow-up care. Handle inbound calls from patients and provider offices, using approved protocols to respond with empathy and professionalism. Help patients overcome logistical barriers to care (scheduling confusion, understanding next steps, connecting with offices). Follow standardized call scripts and workflows to ensure quality, compliance, and patient/provider satisfaction. Accurately document all interactions, call outcomes, and update patient records within the EPM platform. Identify and escalate discrepancies, unclear findings, or complex inquiries to the appropriate healthcare provider or supervisor. Collaborate with internal teams to uphold data accuracy, system integrity, and efficiency. Support internal process improvement and participate in quality assurance initiatives. You will be a good fit if you can: Keep the patient at the center of every interaction, bringing empathy, patience, and follow-through. Communicate clearly and compassionately across a wide range of patient and provider personalities. Balance administrative accuracy with a patient-centered mindset. Maintain composure in a fast-paced, hybrid work environment. Follow standardized workflows while knowing when to escalate concerns. Remain self-motivated and accountable with minimal supervision. Find purpose in being the calm, consistent voice helping someone access needed care. Qualifications and Skills: Associate degree or higher in a healthcare-related field is preferred Healthcare experience required (minimum 2 years in a medical setting preferred). Foundational knowledge of medical terminology (required). Proficiency with Apple MacBook and Google Suite (preferred). Excellent verbal and written communication skills. Ability to work in a fast-paced, high-volume environment. Highly organized with the ability to manage multiple tasks and meet deadlines. Clarifying the Scope (Non-Clinical Role) This is a non-clinical, administrative role focused on communication and operational workflow support. Eon Navigators do not provide patient care, make clinical decisions, or offer medical advice. All clinical escalations are directed to licensed providers or appropriate internal personnel. “So what’s in it for me,” you ask? We pride ourselves on being a culture-driven company with high energy and a strong sense of purpose. Aside from the enthusiastic environment, you’ll enjoy: Competitive salary Health insurance Referral bonuses Generous vacation time Paid Maternity and Paternity leave Professional development and career growth opportunities Awesome team members Check us out at ! EON is proud to be an equal opportunity employer and prohibits discrimination and harassment of any kind. Our culture celebrates diversity and we are committed to creating an inclusive environment for all team members.