NDLS Booking Line Agent

Job description

Company Description We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world. SGS are seeking a a full-time Booking Line Agent to join our Galway office to support our NDLS customers on a fixed term contract. Reporting to the Operations Lead, the successful candidate will be responsible for answering call/queries in a timely manner while meeting KPI's and SLA's. Job Description Ensure all calls received are answered in a timely and professional manner. Complete all NDLSFO duties and responsibilities in accordance with relevant procedures and performance agreement. Process bookings & cancellations for NDLS Customers Ensure the Data Protection is always adhered to as per the 8 Principles of Data Protection Ensure a full understanding of SOP’s and Scripts Ensure all agreed operational procedures & scripts are strictly complied with. Manage confidential information securely and in line with Records Management and Data Protection Policies Lead by example and demonstrate SGS values. Maintain and ensure good employee relations. Complete daily administration Ensure full compliance with the Company’s Code of Integrity & Professional Conduct Present a professional image of the company through personal grooming and presentation At all times, adopt a safe behaviour by exercising due regard for the health and safety of yourself, colleagues, and clients, in line with the Company’s policies and procedures Ensure full compliance with the Company’s Code of Integrity, and act in accordance with SGS Ireland’s Equality & Diversity Policy Qualifications Leaving certificate or equivelent Additional Information Computer literate Excellent communication skills – both verbal and written Ability to multitask and work under pressure Effective interpersonal skills at all levels Ability to demonstrate accuracy and attention to detail Ability to work under own initiative and as part of a team. Expected Behaviours Integrity, flexibility, working under own initiative Professionalism; with the client, contractors and colleagues at all times Compliance with SGS policies and procedures Team player