NetSuite Administrator

Job description

About Contour Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started! The Position: A stable, secure, and optimized NetSuite environment that supports business operations through effective administration, user support, configuration management, reporting, and system integrations. Key Responsibilities: NetSuite Administration Administer and maintain NetSuite ERP environments, including users, roles, permissions, workflows, forms, records, and dashboards. Configure and manage NetSuite modules including Financials, CRM, Procurement, Inventory, Order Management, and Projects. This would include NetSuite Workstreams - Record to Report, Procure to Pay, Fixed Assets, Bank Integration, Avalara, Order to Cash & Suite Billing, Purchase to Pay, Employee Expenses, Projects & Timesheets, Design to Build/Inventory, Localizations, Tech and Zone Approvals Monitor system performance, troubleshoot issues, and coordinate with NetSuite Support when required . Manage sandbox environments, testing activities, and production deployments. Raise tickets & Coordinate with Oracle NetSuite on system related issues. User Support & Training Initial Tier 1 support with a view of performing Tier 2 support Investigate and resolve application issues, configuration problems, and process-related concerns through Zendesk Ticketing system. Setup of Zone Approval Matrix and troubleshoot any issues Develop training materials and conduct user onboarding sessions. Maintain system documentation and knowledge articles. Reporting & Analytics Design and maintain Saved Searches, Reports, KPIs, and Dashboards. Support business stakeholders with operational and financial reporting requirements. Assist with data extraction and analysis for management reporting. Integrations & Data Management Support integrations between NetSuite and third-party applications. Work with APIs, middleware platforms, and integration partners. Perform data imports, exports, cleansing, and validation activities. Assist with system migrations and master data governance initiatives. Governance & Security Maintain role-based access controls and segregation of duties. Participate in audit, compliance, and security reviews. Ensure adherence to organizational ERP governance standards. Required Qualifications Bachelor's degree in Computer Science , Information Technology, Accounting Information Systems, or related field. 3–5 years of NetSuite Administration experience. Strong understanding of ERP business processes and financial workflows. Experience configuring roles, permissions, workflows, forms, and custom fields. Hands-on experience with Saved Searches, Reports, and Dashboards. Knowledge of SuiteAnalytics and SuiteFlow is necessary. Preferred Qualifications NetSuite Administrator Certification. Experience with SuiteScript , SuiteTalk , REST/SOAP APIs. Experience supporting Finance, Procurement, Inventory, or Order Management functions. Knowledge of middleware platforms such as FiveTran (DataMart), Celigo , Boomi, MuleSoft, or Dell Boomi. Experience working in multi-entity or multi-subsidiary environments. Technical Skills NetSuite ERP Administration SuiteFlow SuiteAnalytics Saved Searches & Dashboards Data Import/Export REST/SOAP APIs Excel / Power BI ERP Security & Access Management Exciting Benefits we offer: Market-leading Salary Medical Coverage – Self & Dependents Parents Medical Coverage Provident Fund Employee Performance-based bonuses Home Internet Subsidy Conveyance Allowance Profit Sharing Plan [Tenured Employees Only] Life Benefit Child Care Facility Company Provided Lunch/Dinner Professional Development Budget Recreational area for in-house games Sporadic On-shore training opportunities Friendly work environment Leave Encashment Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination. In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.