Netsuite Support & Optimization (PPS) Senior Consultant

Job description

From the beginning, our goal was to establish an advisory firm that stands apart from the rest – one that is grounded in our Core Values and dedicated to creating a positive experience not just for our clients, but for our people too. We firmly believe in the strength of collaboration, enthusiasm, generosity, and perseverance as the driving forces behind our success. With advisory solutions spanning accounting and risk, technology-enabled transformation, and transactions, we partner with our clients to solve today’s challenges and deliver present and future value. Our commitment to our people has earned us numerous awards including Inc5000's Fastest Growing Companies and Glassdoor's Best Places to Work. Explore what our employees have to say about our unique culture by clicking [here](https://www.glassdoor.com/Reviews/CrossCountry-Consulting-Reviews-E610881.htm). The Support & Optimization Senior Consultant is responsible for delivering high-quality NetSuite support and optimization services to our clients. This individual will work closely with the Support & Optimization Manager and Lead to resolve support tickets, implement configuration improvements, and ensure an excellent client experience across NetSuite financial and operational modules. ### What You'll Do - Manage and resolve support tickets throughout the full lifecycle, from initial receipt and triage to resolution and customer communication - Support the full optimization lifecycle, including scoping, configuration, testing, and implementation of NetSuite enhancements - Collaborate with the Support & Optimization Manager and Lead to ensure client objectives are met on time and within scope - Work directly with clients to understand and resolve support issues, or reconfigure NetSuite to meet their expectations across financial modules and accounting workflows - Identify support risks and issues and escalate appropriately, contributing to mitigation strategies - Ensure support tickets are documented, prioritized, and resolved within agreed-upon timeframes, maintaining client satisfaction - Participate in post-engagement reviews to capture lessons learned and contribute to continuous improvement of service delivery - Serve as a NetSuite subject matter resource for clients and internal teams, providing guidance on operational and accounting-related configurations - Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards - Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes ### What You'll Bring - Bachelor's degree in Business, Accounting, Finance, or related field - NetSuite Suite Foundation, Administrator, or ERP Consultant Certification preferred, or equivalent experience - Working knowledge of accounting principles and financial processes (GL, AR, AP, financial reporting) - 3+ years of experience working with NetSuite, including support, configuration, or implementation experience - Consulting firm experience preferred - Solid organizational and task management skills, with the ability to manage multiple concurrent tickets and projects - Strong communication and interpersonal skills, with the ability to build relationships with clients and collaborate effectively with internal teams - Comfort with AI: Demonstrated ability to responsibly explore and adopt firm-approved AI tools to enhance productivity and innovation - Continuous Learning Mindset: Openness to learning and applying emerging technologies including AI and automation in alignment with firm policies and client standards - Strong analytical and problem-solving skills, with the ability to diagnose and resolve NetSuite configuration issues - Must be based in the Philippines; this is a fully remote role