Network Administrator II

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Network Administrator II based in the United States.** As a Network Administrator II, you will play a key role in maintaining the stability, security, and performance of critical network infrastructure supporting financial technology solutions. You will collaborate with cross-functional technical teams to ensure reliable services, resolve incidents, and optimize network operations. The role offers opportunities to contribute to infrastructure upgrades, security improvements, and compliance initiatives in a dynamic technology environment. You will also work closely with clients, vendors, and internal stakeholders to deliver responsive technical support and maintain service quality. This remote opportunity combines hands-on network administration with troubleshooting, monitoring, and continuous improvement. You will join a collaborative, service-oriented environment that values technical excellence, accountability, and operational resilience. ### Accountabilities: - **Network Administration and Maintenance:** Maintain, support, and optimize network infrastructure to ensure availability, stability, resilience, security, and reliable service delivery. - **Incident and Service Management:** Handle service requests, incidents, problem tasks, and network changes, contributing to timely resolution and effective root cause analysis. - **Infrastructure Upgrades and Security:** Participate in network hardware and software upgrades, vulnerability remediation, security monitoring, and incident response to maintain a strong security posture and meet compliance requirements. - **Operational Excellence:** Support network standardization initiatives, routine compliance activities, capacity planning, and enhancements to monitoring capabilities. - **Connectivity and Vendor Coordination:** Monitor client telecommunications circuits and collaborate with carriers and external vendors to troubleshoot connectivity issues and optimize network performance. - **Technical Collaboration:** Work closely with development, product, production support, and infrastructure build teams to maintain dependable network services and support business needs. - **Customer Support and Consulting:** Provide technical guidance and consulting to internal and external customers while maintaining a high standard of customer service and satisfaction. - **Incident Response and On-Call Support:** Participate in incident triage, technical bridge calls, and an on-call rotation, providing after-hours and weekend support when required. ## Requirements: - **Education:** A bachelor's degree is preferred. - **Networking Certifications:** Cisco Certified Network Associate (CCNA) certification or equivalent practical experience is required. Relevant cloud certifications in Microsoft Azure and/or AWS, or equivalent experience, are also expected. - **Professional Experience:** Approximately 2–5 years of relevant experience in network administration, infrastructure support, or a related technical field. - **Routing and Switching:** Strong hands-on experience configuring, maintaining, and troubleshooting Cisco routing and switching technologies. - **Networking Fundamentals:** Experience supporting Layers 1–4 of the OSI model is highly preferred, including physical connectivity, data transmission, routing, and transport protocols. - **Security and Compliance:** Experience supporting and managing security policies within a PCI-compliant environment, with an understanding of vulnerability remediation and security best practices. - **Troubleshooting and Analysis:** Strong analytical, diagnostic, and problem-solving skills, with the ability to investigate network incidents, identify root causes, and implement effective solutions. - **Additional Technical Skills:** Knowledge of software-defined wide area networking (SD-WAN) is an advantage. Familiarity with Wireshark, SolarWinds, ServiceNow, and/or Azure DevOps (ADO) is also beneficial. - **Communication and Customer Service:** Excellent communication and collaboration skills, with the ability to work effectively with clients, vendors, and internal teams while managing technical issues professionally. - **Work Schedule and Availability:** Ability to work a Monday–Thursday schedule from 7:00 a.m. to 5:30 p.m. Eastern Time, with participation in after-hours and weekend on-call support as needed. ## Benefits: - **Competitive Compensation:** Posted salary range of $75,800–$117,500 annually, with the anticipated hiring range typically between $75,800 and $96,700. Final compensation depends on experience, skills, qualifications, education, internal equity, and business considerations. - **Remote Work:** Remote-first work environment designed to support flexibility, collaboration, and work-life balance. - **Medical Coverage:** Medical insurance, including telemedicine services. - **Dental and Vision:** Dental and vision insurance plans. - **Retirement Savings:** 401(k) plan with employer matching contributions. - **Health and Financial Benefits:** Health Savings Account (HSA) with employer contributions, Flexible Spending Accounts (FSA), and supplemental insurance options. - **Insurance Protection:** Basic and optional life insurance, as well as employer-paid disability insurance. - **Paid Time Off:** Paid time off (PTO), 12 paid holidays, and community volunteer time off. - **Family Support:** Maternity, parental, and family care leave options. - **Mental Health and Wellness:** Employee Assistance Program (EAP) and wellness programs supporting employee well-being. - **Professional Development:** Tuition reimbursement to support continued learning and career growth. - **Inclusive Culture:** A collaborative workplace that emphasizes inclusion, employee well-being, psychological safety, and a strong sense of belonging.