Network Engineer, IT Operations

Job description

About G2 - The Company G2 is the world's largest and most trusted software marketplace. When you join G2, you’re joining the industry’s leading team that helps businesses reach their peak potential by powering decisions and strategies with trusted insights from real software users. Now, we have joined forces with Capterra https://www.capterra.com/, SoftwareAdvice https://www.softwareadvice.com/, and GetApp https://www.getapp.com/ to create the largest source of online data and software insights to fuel intelligent buying in the age of AI. With 200M+ combined annual visitors and 6M verified reviews, we are now the centralized place to enable software buyers to make better and faster decisions with confidence. And we are just getting started! We are setting out to transform the global B2B software industry and become the most trusted data foundation for buyers and sellers of software for the age of AI. Does that sound exciting to you? Come join us as we try to reach our next PEAK! About G2 - Our People At G2, everything we are and what we do is grounded in our PEAK values— (Performance + Entrepreneurship + Authenticity + Kindness. Working at G2 means you are part of a value-driven, growing global community that climbs PEAKs together. We cheer for each other’s successes, learn from our mistakes, and support and lean on one another during challenging times. With ambition and entrepreneurial spirit we push each other to take on challenging work, which will help us all to grow and learn. You will be part of a global, diverse team of smart, dedicated, and kind individuals - each with unique talents, aspirations, and life experiences. At the heart of our community and culture are our people-led ERGs, which celebrate and highlight the diverse identities of our global team. As an organization, we are intentional about our DEI https://company.g2.com/dei and philanthropic work (like our G2 Gives https://company.g2.com/gives program) because it encourages us all to be better people. ABOUT THE ROLE G2 is looking for a Network Engineer, IT Operations and is responsible for designing, implementing, and maintaining network infrastructure across the company’s APAC offices with primary ownership of a new Gurgaon office build-out and ongoing support of the existing Bengaluru site. This role spends roughly 70% of its time on network engineering (firewalls, switches, wireless, VPN, segmentation, and high availability) and 30% on hands-on L2 IT support for on-site equipment such as conference room AV, printers, access control panels, employee laptops and surveillance systems. The role partners closely with InfoSec on global network security posture, supports start-of-day coverage for both APAC and EMEA, and serves as a force multiplier for IT support teams based in the region. IN THIS ROLE, YOU WILL: - Network Engineering & Infrastructure (70%) - Design, deploy, and maintain dual-firewall (high-availability) network architectures across APAC office locations, including failover, redundant ISP configuration, and segmentation between corporate and guest networks. - Own configuration and lifecycle management of enterprise switches, wireless access points, and firewalls across APAC sites; maintain accurate, current network architecture diagrams and IP/VLAN documentation. - Lead the new APAC site network build, including migration of spare network hardware from existing locations, coordination with building-provided ISPs and managed-office partners, and weekend cutovers to avoid impact to working hours. Network Security, On-Site IT Support & APAC/EMEA Coverage (20%) - Partner with InfoSec on global network security posture — firewall policy review, segmentation, VPN/ZTNA, and SOC2-relevant controls — and own audit-ready documentation for network changes. - Provide hands-on L2 IT support at the local office for conference room AV, printers, badge/access control panels, employee devices and surveillance cameras; partner with regional IT support staff to absorb tickets and onboard/offboard locally based employees. - Provide first-half-of-day support coverage for EMEA employees and serve as backup APAC coverage for the regional IT support team. Documentation, Standards & Cross-Site Coordination (10%) - Maintain a central knowledge base covering network architecture, runbooks, vendor contacts, and standard operating procedures for all APAC sites. - Coordinate cross-timezone with US- and EMEA-based IT teammates during major outages or change windows impacting APAC infrastructure; participate in on-call rotation for critical network incidents. - Contribute to IT roadmap planning, vendor evaluations, and quarterly OKR delivery for the Infrastructure team. MINIMUM QUALIFICATIONS: We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway. - 5–8 years of hands-on experience in network engineering for a mid-to-large enterprise, including firewall administration (Palo Alto, Fortinet, or Cisco ASA), enterprise switching, VLAN/STP/DHCP/DNS, and site-to-site / remote-access VPN. - Demonstrated experience deploying or operating high-availability network designs (active/passive or active/active firewalls, dual-ISP failover). - Working knowledge of cloud networking concepts (AWS VPC, Azure VNet, or GCP), wireless infrastructure, and modern identity/SSO integrations with network equipment. - Comfortable providing hands-on L2 IT support for end-user infrastructure — conference room AV, video conferencing endpoints, printers, badge readers, employee devices — and willing to own this work as part of the role. - Strong written and verbal communication skills in English; able to operate independently across a globally distributed team and present clearly to non-technical stakeholders. - Willing to work occasional weekend or off-hours change windows for site cutovers and major maintenance. - CCNA required; CCNP or vendor equivalent (Palo Alto PCNSA/PCNSE, Fortinet NSE) strongly preferred. - Prior experience supporting a North America–headquartered company from an India location, including comfort with overlapping EMEA/US working windows. - Familiarity with modern enterprise IT tooling: video conferencing platforms, MDM, SSO/IdP, productivity suites, and ITSM ticketing systems. - Experience supporting a SOC2-audited environment and producing artifacts for compliance reviews. - Exposure to scripting or automation (Python, Bash, or vendor APIs) for network configuration backup, change validation, or reporting. - Ability to identify and implement automation opportunities for repeatable tasks. Our Commitment to Inclusivity and Diversity At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here https://culture.g2.com/commitments. -- For job applicants in California, the United Kingdom, and the European Union, please review this applicant privacy notice https://legal.g2.com/applicant-privacy-notice before applying to this job. How We Use AI Technology in Our Hiring Process G2 incorporates AI-powered technology to enhance our candidate evaluation process. These tools may assist with initial application screening, skills assessment analysis, and identifying candidates whose qualifications align with specific role requirements. While AI technology supports our recruitment workflow, all final hiring decisions remain under human oversight and judgment. Your Choice Matters: If you would prefer that your application be reviewed without AI assistance, you can opt out by entering your email address in the email entry field at the bottom of the Automated Processing Legal Notice. Choosing to opt out will not disadvantage your application in any way—we will ensure your materials receive a thorough manual review by our hiring team. For additional details about how we handle your information throughout the application process, please review G2's Applicant Privacy Notice https://legal.g2.com/applicant-privacy-notice.