Network Engineer Level II

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Who are we? What do we do? Company Overview: Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions. While weaving compliance throughout all our applications and technologies, Proctor Loan Protector operates as an extension of our clients, where partnership meets innovation. What’s the culture like at Proctor Loan Protector? At Proctor Loan Protector, we are committed to fostering a workplace that values diversity and personal growth. As we continue to grow and expand, this allows us to offer career paths and opportunities. We are dedicated to ensuring that all our teammates feel valued and work in a fun and rewarding work environment. What can I expect from working at Proctor Loan Protector? Fun work environment with a variety of work Being part of a team Career growth Ability to highlight your skills Feel valued Great benefits, pay and culture Proctor Loan Protector does not sponsor any type of work visa’s or STEM programs . Tell me more about this role, what would I be doing? POSITION SUMMARY: The Network Engineer Level 2 (L2) is an intermediate technical role responsible for the implementation, maintenance, and operational support of ProctorLP network environments. This position supports routing, switching, firewalls, WAN, and cloud connectivity under established standards and designs, while serving as an escalation point for Level 1 engineers and contributing to network improvement initiatives. Essential Duties and Functions: Include the following Implement and maintain enterprise network solutions based on established designs and standards Assist with network modernization initiatives such as SD-WAN, cloud connectivity, and Zero Trust implementations Create and update network documentation, diagrams, and operational procedures Participate in evaluating new technologies and providing operational feedback Provide Tier 2 escalation support for network incidents and service requests Troubleshoot and resolve issues involving routing, switching, firewalls, VPNs, and WAN circuits Assist with root cause analysis (RCA) and remediation efforts for recurring issues Monitor network performance and respond to alerts to ensure availability and reliability Execute network changes, upgrades, and maintenance activities following change management processes Implement and maintain network security controls under established security architecture Configure and support firewalls, VPNs, and segmentation policies Assist with Zero Trust Network Access (ZTNA) deployments and operations Ensure network configurations adhere to security standards and internal policies Support hybrid network connectivity between on-premises environments and cloud platforms (AWS, Azure, GCP) Implement and maintain VPN-based cloud connectivity Assist with cloud networking components such as VPCs, VNets, routing tables, and load balancers Utilize monitoring and troubleshooting tools such as SecureCRT, LogicMonitor, PingPlotter, or equivalent Assist with basic automation and scripting efforts to improve operational efficiency Follow and contribute to infrastructure-as-code (IaC) practices where applicable Serve as an escalation resource and mentor for Level 1 engineers Collaborate with senior engineers, security, cloud, and server teams on projects and issue resolution Participate in on-call rotation and after-hours support as required Continuously develop technical skills and platform knowledge. Other duties as assigned. Competencies Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently. Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things. Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills. Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information. Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality. Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality. Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events. Safety and security—the individual observes safety and security procedures and uses equipment and materials properly. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Required: 2 to 5 years of network engineering experience. Palo Alto firewall, Cisco switches, routers. Proficient with MS Office Suite Working knowledge of BGP, OSPF, routing, switching, NAT, VPNs, VLANs, and WAN technologies. Experience supporting Windows Server, Active Directory, DNS, and DHCP. Strong troubleshooting and problem-solving skills. Ability to work independently and manage technical escalations. Occasional domestic travel required. High School Diploma/GED required Ability to maintain a high level of confidentiality Ability to use discretion, exercise good judgment and resourcefulness. Preferred: Associate’s or Bachelor’s degree in a business or IT related discipline Physical Requirements Necessary on a Regular Basis: Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day Vision sufficient for use of a computer monitor. Sedentary position. Ability to sit at a desk 7-8 hours per day. Workers are not substantially exposed to adverse environmental conditions. Lifting and/or carrying ( Manipulate small and/or large bulky objects Standing, reaching, kneeling, stooping, bending, pushing and pulling may be required. Pay Ranges: Any posted pay range considers a wide range of compensation factors, including skills, experience, work location and more. We offer competitive pay while still allowing for compensation growth within the position and company. This job description is not meant to be an all-inclusive statement of the duties of the position listed above. Other appropriate duties may be required from time to time. EEO Statement: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Proctor Loan Protector provides equal employment opportunities (EEO) to all employees and applicants including Veterans and those with disabilities. Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. Recruiting Vendor Disclosure Statement Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.