Network Fleet Supervisor

Job description

The Network Fleet Supervisor owns daily control tower execution for the Star Fleet program. This role leads real-time visibility to active shipments, team capacity, and cross-district reload opportunities, and aligns GNS Central activity with geographical districts, hub operations, and carrier partners. The Supervisor leads the daily operating cadence and holds final operational decision authority when capacity, service, or risk tradeoffs must be resolved. Major Duties and Responsibilities Control Tower Execution: Maintain the network capacity board for Star Fleet and other known high-value team capacity. Monitor load status, delivery appointment, next available time, and commitment status. Identify team availability within 24, 48, and 72 hours. Ensure delivering teams have a clear next-load strategy before they become empty. District Intake and Capacity Decisions: Serve as the first point of intake for district high-value truckload requests. Apply the capacity decision hierarchy and return one of four decisions: Approved for Star Fleet, Star Fleet pending reload plan, Route to ad hoc procurement, or Escalate. Daily Operating Cadence: Run the morning capacity census, midday district matching, and afternoon lockdown. Publish and maintain the rolling 3-day capacity outlook so districts know where teams will land and where reload demand is needed. Exception Management: Own timely communication of service exceptions — delays, missed check calls, border delays, and other service risks. Coordinate recovery with districts, hubs, inland offices, and carrier partners. Escalate to the Manager when capacity, service, compliance, or commercial risk requires leadership review. Team Leadership: Oversee scheduling, time-off coordination, and coverage. Promote cross-training across the control tower functions. Support recruitment, onboarding, training, and development of the Planner. Identify and develop a backup for this function. Cross-Border Oversight: Ensure US, Canada, and Mexico shipments have appropriate execution ownership, tracking, and exception discipline. Minimum: Bachelor's Degree or equivalent logistics, truckload, operations, or leadership experience. Strong knowledge of Full Truckload, team-driver, or linehaul operations. Proven ability to lead in a time-sensitive control tower environment. Strong interpersonal and conflict-resolution skills. Ability to work in the Phoenix, AZ Metro Area. Basic Microsoft Office, including Excel. Fluent in English. Desired: Hands-on knowledge of GNS, high-value truckload, dedicated fleet, or cross-border operations. Experience supervising operations team members. Familiarity with hub-and-relay staging, weekend dwell management, and backhaul optimization. Intermediate to advanced Excel. Expeditors offers excellent benefits: Paid Vacation, Holiday, Sick Time Health Plan: Medical Life Insurance Employee Stock Purchase Plan Training and Personnel Development Program Growth opportunities within the company Employee Referral Program Bonus We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!