Network & Infrastructure Manager

Your typical day will include: Leading and developing the Infrastructure team while remaining actively involved in technical delivery and complex troubleshooting. Owning the architecture, technical design and continuous improvement of enterprise network services. Developing and reviewing high-level and low-level technical designs, architectural standards, implementation plans and infrastructure documentation. Providing technical leadership for network and infrastructure projects, upgrades, office technology implementations and major changes. Configuring, implementing and troubleshooting network and infrastructure technologies where senior technical involvement is required. Managing infrastructure operations across networks, servers, cloud platforms, virtualisation, endpoints, monitoring and backup services. Acting as a senior escalation point for complex infrastructure incidents and leading technical diagnosis during major incidents. Ensuring infrastructure services are appropriately monitored, patched, secured, backed up, documented and supported. Translating business, security and operational requirements into practical technical designs and implementation approaches. Evaluating infrastructure technologies and providing recommendations based on security, supportability, resilience, performance and cost. Managing technology lifecycle planning, supplier relationships, procurement and infrastructure roadmaps. Working within ITSM frameworks covering incident, request, change, problem and configuration management. Supporting security, compliance, audit, control-attestation and vulnerability-remediation activities. Maintaining accurate network diagrams, architectural records, operating procedures, support documentation and configuration information. Communicating infrastructure risks, technical options and recommendations clearly to technical and non-technical stakeholders. Enough about us, let’s talk about you. You are someone with: Enough about us, let’s talk about you. You are someone with: Approximately 8+ years’ experience in infrastructure, IT operations, systems administration, infrastructure engineering, or a related technical field. Approximately 3+ years’ experience leading people, technical teams, or infrastructure operations. Demonstrated hands-on experience designing, configuring, implementing and troubleshooting enterprise network services. Strong enterprise network architecture and technical-design experience, including the ability to take requirements from initial concept through design, implementation and operational support. Demonstrated experience managing enterprise infrastructure in a complex organisation. The ability and willingness to remain hands-on in a leadership role, particularly during complex incidents, major changes and project implementations. Experience supporting users across multiple offices and remote working environments. Strong understanding of infrastructure operations across networking, servers, virtualisation, endpoints, cloud, backup, monitoring, and management platforms. Experience working within ITSM frameworks and operational governance processes. Experience supporting audits, control attestations, evidence collection, and remediation activities. Experience managing technical escalations, incidents, operational risk, and infrastructure change. Strong prioritisation skills across BAU operations, project delivery, security remediation, and audit requirements. Broad knowledge of infrastructure technologies including networking, virtualisation, cloud, endpoint management, backup, monitoring, and identity services. Exposure to technologies such as Aruba, Cisco, Meraki, Palo Alto, VMware, Hyper-V, Windows, Linux, VDI, Intune, Azure, AWS, and GCP. Ability to communicate technical risks and recommendations clearly to both technical and non-technical stakeholders. Relevant industry certifications are advantageous but not required; practical experience is equally valued. So, who is Deloitte in Aotearoa? We are driven to create an impact that matters at every opportunity. Supported by a strong leadership team and member firms from over 150 countries across the globe, Deloitte in Aotearoa is in the business of solving complex problems. Over our 175-year history, we have built a reputation for impactful delivery across all areas of our business. Deloitte in Aotearoa recognises the uniqueness of our country identified in our founding document, Te Tiriti o Waitangi. We uphold our responsibility(s) to the founding document and acknowledge Māori as the Tangata Whenua/Indigenous people. Our shared values are at the heart of everything we do. Living these values, including ‘Manaaki/taking care of each other’ and ‘Hāpai tangata/fostering inclusion’, is essential to ensuring everyone feels included at work and able to reach their full potential. Our values drive our desire to create positive outcomes for our clients, communities, and people. Deloitte Talent Experience We hold a simple belief – that our people’s hard work should be recognised and rewarded beyond their remuneration. We have reimagined what ‘work’ looks like and how we can empower all our people to create a work experience that is distinct to their needs. Founded on concepts of trust, balance, wellbeing, and the importance of personal connection, this is the Deloitte experience. We offer: Flexible work arrangements – work in a way that suits you, us and our clients best Subsidised professional qualifications and paid professional memberships Subsidised health insurance Income protection insurance 22 days annual leave Social events, social sports teams, and monthly firm drinks A focus on wellness and well-being Community focused volunteer days A focus on the environment and sustainability We believe the strongest teams are made up of diverse individuals and we are proud to be an equal opportunities employer. We recognise that women and individuals from under-represented backgrounds may hesitate to apply if they don't meet all criteria. If you're passionate about this role and believe you have the skills, we encourage you to apply, even if your experience, ideal working hours or qualifications aren't a perfect match. Please be aware of phishing attempts posing as Deloitte recruiters. Official communications from Deloitte New Zealand will come from “@deloitte.co.nz,” “@smartrecruiters.com,” or our video interview platform Deloitte. If you receive a suspicious email, verify its authenticity by contacting us at . Join us. But be you. At Deloitte, you’ll do more than just join something, you’ll add something. You’ve found a place that values your curiosity, passion, and desire to work alongside brilliant people on the things that really matter. There really is only one question: What impact do YOU want to make? About this team We currently have an opportunity for an experienced and motivated Network & Infrastructure Manager to join our Internal Technology Services (ITS) team. Supporting approximately 2,000 users across nine offices and remote workers throughout New Zealand, the ITS Infrastructure team is responsible for delivering reliable, secure, and high-performing technology services across the firm. This is a hands-on technical leadership role with a strong focus on enterprise network architecture, infrastructure design and operational management. You will lead the Infrastructure team while remaining directly involved in the design, configuration, implementation and troubleshooting of critical network and infrastructure services. Working closely with the Head of ITS, service desk, security and project teams, global technology teams, suppliers and business stakeholders, you will provide technical leadership across infrastructure operations, major incidents, project delivery, security remediation and continuous improvement. You will act as a senior technical authority for New Zealand infrastructure, with particular responsibility for: Enterprise network architecture and technical design Network security, connectivity, resilience and performance Infrastructure standards and technology roadmaps Operational reliability and infrastructure lifecycle management Complex troubleshooting and technical escalation Hands-on delivery of infrastructure changes and improvements The technology environment spans enterprise networking, firewalls, wireless connectivity, cloud platforms, virtualisation, endpoints, identity, monitoring, backup and infrastructure-management platforms.