Network Monitoring Engineer - VOIS

Job description

Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. What you’ll do Monitor customer networks and network elements continually, in line with defined service-level agreements. Identify and validate alarms, carry out an initial diagnosis and classify faults according to service requirements. Notify customers and internal stakeholders about faults and their potential network impact. Create accurate trouble tickets and route them to the appropriate fault-resolution or investigation teams. Collaborate with technical teams, incident management teams, service desks, first-line support teams and key IT contacts. Communicate faults accurately to customers within the required notification timelines. Help maintain high service availability by supporting timely fault identification and escalation. Contribute practical ideas for improving network-monitoring processes and service quality. Prioritise monitoring and communication activities effectively during high-pressure operational situations. Who you are You have foundational knowledge of networking concepts, including the OSI model, TCP/IP, basic routing and switching. Exposure to Cisco networking is preferable. You can use common desktop applications, including Windows operating systems, internet browsers, office software and email applications. You have an engineering qualification; an engineering diploma is acceptable. A CCNA certification or postgraduate qualification in advanced networking is desirable. Experience in an ISP, telecommunications, Network Operations Centre or managed-services environment is desirable. You apply methodical troubleshooting, analytical thinking and structured problem-solving. You communicate clearly in written and spoken English. You can learn independently, acquire new technical knowledge quickly and work collaboratively. You can organise priorities during high-pressure situations and take ownership of finding appropriate solutions. You are comfortable working in a 24x7x365 shift environment. Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity. What's in it for you Exposure to large-scale IP networks and telecommunications services supporting customers across global markets. Practical experience in real-time network monitoring, alarm validation and fault reporting. Opportunities to collaborate with network, technical support, incident management and service desk teams. Experience working with structured service-level agreements, operational processes and customer communications. The opportunity to contribute ideas that improve monitoring processes and service availability. Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture