Network Operation Centre (NOC) Analyst - Telecommunications

Job description

# Network Operation Centre (NOC) Analyst - Telecommunications > 1GLOBAL · São Paulo, Brazil (Hybrid) · Full-time · Posted 2026-09-08 **Workplace:** hybrid **Department:** Operations ## Description **About us** 1GLOBAL is a technology-driven global mobile communications provider, delivering global connectivity solutions to enterprises and consumers. Powered by a best-in-class telecom platform with its own owned and operated global mobile core network in 15 countries, fully fledged in-house developed eSIM technology, and an extensive portfolio of telecom licenses; 1GLOBAL operates as a fully regulated telecommunications provider across 43 countries worldwide. The company serves many of the world’s leading banks, multinational enterprises, global retailers and digital-first businesses, including neo-banks, global fast moving consumer goods companies, travel leaders, and payment service providers. Today, 1GLOBAL connects more than 80 million people and devices globally, enabling our customers to launch, scale, and innovate with confidence in the mobile ecosystem. 1GLOBAL is a profitable, fast-growing business. With full-year revenues in 2025 exceeding US$200 million and profits of over US$25 million, we generate strong cash flows to fund our growth allowing us to continuously invest in infrastructure, platform innovation, and global expansion. In 2026 also the parent of the Lidl Group acquired a 10% interest in 1GLOBAL as part of a deal for Lidl to offer globally to its 180 million consumers communication services. Recent years have marked a defining phase in 1GLOBAL’s journey, with major enterprise and mass-consumer client wins accelerating its evolution into a global mobile connectivity powerhouse, purpose-built to enable consumer brands to enter and succeed with their own aspirations to offer telecommunications services to their clients. Founded in 2022 by experienced technology entrepreneurs, Hakan Koç and Pyrros Koussios, 1GLOBAL has rapidly emerged as a European technology leader shaping the future of global telecommunications. It operates as a fully regulated Mobile Virtual Network Operator (MVNO) in 15 countries and as a regulated telecom operator in an additional 28 markets. Headquartered in the Netherlands, with world-class R&D hubs in Lisbon, Berlin, and São Paulo, its team of close to 550 experts across 16 countries is united by a single ambition: to redefine global mobile connectivity through technology, scale, and execution excellence. ** About the Team** We are looking for a talented NOC Analyst who enjoys working autonomously, communicating effectively and is comfortable working in a fast-paced environment. This role is based in São Paulo, and we are looking for someone motivated and collaborative, with a strong track record in a similar role at product-led growth companies. **About the Role** - First/Second tier support of failures on platforms/services, following established procedure, to provide a fix and mitigate the impact to the end customer whenever possible. - Address internal/external support requests raised via the agreed processes and interfaces. - Escalate complex incidents to third-level support (internal/external) teams and/or partners with the proper troubleshooting. - Maintain a repository of documentation, configuration, and procedures to effectively operate the systems, platforms, and services. - Collaboration with Customer Facing teams, such as Customer Services and Service Delivery Managers. - Daily collaboration with internal 3rd-level teams. - Collaborate in Technical crisis management, Incident room activation and closure. ## Requirements **About You** Technical Requirements: - Degree in Telecom Engineering or Computer Science, or equivalent experience. - Proven experience in CORE/RAN network troubleshooting with the following network protocols: SS7, MAP, SIP, CAP, ISUP, DIAMETER, among others. - Knowledge of IoT ecosystem is a plus. - Ability to manage incidents that involve complex networks, services, and systems. - Proficient in English and great ability to communicate clearly and concisely. - Availability to work in a 24/7 shift rotation. Personal Qualities: - Able to work independently, with minimum supervision, with strong analytical capabilities, and with a customer-focused mindset. - Team player mentality to be part of a large, multi-cultural environment. - Detail-conscious, highly organised and methodical with a strong work ethic. - Critical thinking and a continuous improvement mindset. - Experience working in a 24/7 Network Operations Centre environment is a plus. - Comfortable in a fast-paced, intense, and demanding environment. ## Benefits **What We Offer?** - **CLT contract** — enjoy job stability and reliable benefits that value your work - **Quarterly performance bonuses** to reward your hard work and achievements - **Meal allowance paid into Caju card** — R$100 per working day - **Health insurance with SulAmérica** — 50% covered by the company - **Extended parental leave** — 180 days of maternity leave and 20 days of paternity leave. - **Daycare allowance** provided to mothers with children under 3 years old — R$500 per month per child **Why 1GLOBAL?** - **Growth Opportunities:** Advance your career in one of the fastest growing telecommunications companies, expanding over 50% year-on-year under the leadership of successful tech entrepreneurs. - **Major Transaction Exposure:** Be in the driver’s seat for transactions that will have an impact on the future telco industry. - **Work with a Talented Team:** From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors and constantly being exposed to talented and driven individuals. - **Dynamic Work Environment:** Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts. - **Professional Development:** Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field. - **International Experience:** Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company. - **Open Communication Culture:** Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment. - **Get Things Done Attitude:** Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry. _1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally._ ## Apply [Apply at 1GLOBAL](https://apply.workable.com/1global/j/1AACC3189C/apply) --- Powered by [Workable](https://www.workable.com)