Network Operations Center (NOC) Engineer (Tier 2)

Job description

Job Title: Network Operations Center (NOC) Engineer (Tier 2) Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local Anticipated Posting End: There is not an anticipated end date for this posting since applications are needed on an ongoing basis. The Opportunity : Team CACI is seeking a Network Operations Center Engineer to support a diverse network infrastructure, including CAN, LAN, C&T, CORE, and WAN network. The role involves implementing, troubleshooting, and maintaining IT networks, encompassing daily operations, monitoring, and problem resolution for all network architecture and devices. The successful candidate will be directly responsible for supporting the Communications Mission Director and program’s NOC leadership in maintaining the network. Responsibilities: Provide problem identification, diagnosis, troubleshooting, and resolution of incidents and problems. Perform shift work in support of 24x7x365 Network Operations Center Provide support for the escalation and communication of status to the Communications Mission Director, NOC leadership, Service Providers, and other customers. Provide support for the dispatch system and hardware problems and remains involved in the resolution process Isolate and resolve of hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof Monitor network performance and availability 24/7 Respond to and resolve network incidents and outages as required per SLAs Perform routine maintenance and upgrades on network systems Configure and manage network devices (routers, switches, firewalls, etc.) Implement and maintain network security measures Create and maintain network documentation and standard operating procedures Collaborate with other IT teams to resolve complex issues Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance Works individually and actively participates on integrated teams Understands and applies more advanced concepts and processes to daily activities. Assists more senior level technicians, specialists, and managers in their activities. Clearly communicates, verbally and written Qualifications: TS/SCI with Poly required Bachelor's degree in Computer Science, Information Technology, or related field 5+ years of related work experience Strong knowledge of networking protocols (TCP/IP, OSPF, BGP, etc.) Familiarity with network monitoring tools (e.g., SolarWinds, Nagios, PRTG) Experience with Cisco networking equipment and configurations Understanding of network security principles and best practices Excellent problem-solving and analytical skills Strong communication skills, both verbal and written Ability to work in a fast-paced environment and handle multiple priorities This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI. What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Since this position can be worked in more than one location, the range shown is the national average for the position. The proposed salary range for this position is: $75,200-$158,100 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.