Network Operations Center (NOC) Operator

Job description

Accountabilities: Monitor infrastructure systems using dashboards and alerting tools to detect, validate, and respond to incidents. Triage alerts across compute, networking, and hardware systems, filtering false positives based on defined procedures. Follow structured runbooks to perform initial diagnostics and validation steps during incidents. Escalate issues to appropriate engineering teams (hardware, network, SRE) according to established escalation paths. Create, update, and manage incident tickets with accurate logs, diagnostics, and status updates. Coordinate communication during active incidents, ensuring stakeholders are informed in a timely manner. Identify recurring issues or patterns and report them to improve system reliability and monitoring. Maintain situational awareness of system health and ongoing incidents during assigned shifts. Requirements: Basic familiarity with computers, Linux systems, or IT environments (academic, personal, or entry-level experience). Ability to follow structured procedures, runbooks, and operational workflows with strong attention to detail. Strong written and verbal communication skills for clear documentation and escalation. Ability to work in a fast-paced, 24/7 shift-based operational environment. Strong organizational skills with the ability to prioritize multiple alerts and tasks. Willingness to learn infrastructure, networking, and data center operations. Familiarity with monitoring tools such as Grafana, Datadog, or similar platforms is a plus. Basic understanding of networking or server hardware concepts is beneficial. Strong sense of ownership, urgency, and accountability when handling incidents. Benefits: Annual salary range: $75,000 – $85,000 USD, based on experience and location. Eligibility for discretionary bonus and equity-based compensation (where applicable). Comprehensive medical, dental, and vision coverage (U.S.-based employees). Retirement and financial wellness support, including 401(k) plans. Paid time off, holidays, and paid parental leave. Professional development and learning support to build technical career pathways. Wellness programs and work-from-home stipends where applicable. Opportunity to work in cutting-edge AI and high-performance computing environments. Clear career progression paths into roles such as Data Center Technician, Network Operations Engineer, or SRE. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Network Operations Center (NOC) Operator in the United States. This role is a hands-on entry point into high-performance infrastructure operations, supporting 24/7 monitoring of large-scale data center environments.You will serve as the first line of defense for system alerts across compute, network, and hardware layers in mission-critical AI infrastructure.The position focuses on alert triage, incident response, and structured escalation using established runbooks and workflows.You will gain exposure to advanced GPU-based computing systems, cloud infrastructure, and modern observability tools.Working in a fast-paced shift environment, you will help ensure system reliability, uptime, and operational continuity.The role is ideal for individuals eager to start a career in data center operations, networking, or site reliability engineering.It offers strong learning opportunities within a cutting-edge AI and high-performance computing ecosystem.