The NOC Team is the heart of our Support Operations division and an entry-level technical role.This is a fast paced role that requires a shift in focus multiple times per hour and prioritization of work on the fly. The NOC handles all incoming tasks such as support and dispatch requests, technical systems alerts, resource coordination and interdepartmental communication, as well as resolving a portion of incoming support cases. Essential Duties and Responsibilities: Act as a point of contact for all types of service requests. Communicate directly with customers as needed. Assist in coordination of the support teams to maximum utilization and improve communication. Monitor alert systems and take appropriate action. Assist in management of the emergency process for support requests requiring escalation. Work with support technicians and management to do whatever is necessary to provide excellent service. Continuously develop technical skills by resolving a portion of incoming support cases to enable progression to a technical support role. Provide feedback on opportunities to improve process and workflow efficiency. Requirements Professional and effective written and oral communication as well as excellent interpersonal skills: such as telephony skills, active listening and customer-care. Basic computer, operating system and application knowledge. Basic understanding of networking technologies and components such as switches, routers and firewalls. Understanding of support tools, techniques, and how technology is used to provide IT services. Ability to organize and prioritize work and adapt to changes quickly. Self-motivated with the ability to work in a fast moving, team based environment. Additional Requirements Participate in after hours rotation. Must be able to lift 50lbs. Must pass a drug and background screening. Benefits Flexible Paid Time Off 401k Medical/Dental/Vision Insurance available Life and AD&D Insurance Disability Insurance
The NOC Team is the heart of our Support Operations division and an entry-level technical role.
This is a fast paced role that requires a shift in focus multiple times per hour and prioritization of work on the fly. The NOC handles all incoming tasks such as support and dispatch requests, technical systems alerts, resource coordination and interdepartmental communication, as well as resolving a portion of incoming support cases.
Essential Duties and Responsibilities:
- Act as a point of contact for all types of service requests.
- Communicate directly with customers as needed.
- Assist in coordination of the support teams to maximum utilization and improve communication.
- Monitor alert systems and take appropriate action.
- Assist in management of the emergency process for support requests requiring escalation.
- Work with support technicians and management to do whatever is necessary to provide excellent service.
- Continuously develop technical skills by resolving a portion of incoming support cases to enable progression to a technical support role.
- Provide feedback on opportunities to improve process and workflow efficiency.
Requirements
- Professional and effective written and oral communication as well as excellent interpersonal skills: such as telephony skills, active listening and customer-care.
- Basic computer, operating system and application knowledge.
- Basic understanding of networking technologies and components such as switches, routers and firewalls.
- Understanding of support tools, techniques, and how technology is used to provide IT services.
- Ability to organize and prioritize work and adapt to changes quickly.
- Self-motivated with the ability to work in a fast moving, team based environment.
Additional Requirements
- Participate in after hours rotation.
- Must be able to lift 50lbs.
- Must pass a drug and background screening.
Benefits
- Flexible Paid Time Off
- 401k
- Medical/Dental/Vision Insurance available
- Life and AD&D Insurance
- Disability Insurance
Who are we?
GCS Technologies started up in 2000 with the simple goal of solving challenging IT problems that other managed service providers weren’t willing to take on. Founded by brothers, Joe and Daryl Gleinser, this approach has resonated with both business and IT executives that realize bad IT results can affect more than just the balance sheet.
We are a family of passionate problem solvers seeking to build a successful company we can be proud of and enable our customers to do the same. We are constantly seeking to improve both as a company and individuals and realize one of the best ways to do that is by adding like-minded professional to our team.
Why work for us?
GCS is a fast-paced, challenging environment that provides the ability to work with a wide range of technologies and environments. Few jobs offer the chance to gain so much hands-on experience in so many areas. Additionally, GCS looks to foster an environment for continued growth through:
Access to numerous online training resources and books
A fully functional lab environment to gain hands-on experience
A bounty program that rewards techs for achieving certain IT certifications
Who are we?
GCS Technologies started up in 2000 with the simple goal of solving challenging IT problems that other managed service providers weren’t willing to take on. Founded by brothers, Joe and Daryl Gleinser, this approach has resonated with both business and IT executives that realize bad IT results can affect more than just the balance sheet.
We are a family of passionate problem solvers seeking to build a successful company we can be proud of and enable our customers to do the same. We are constantly seeking to improve both as a company and individuals and realize one of the best ways to do that is by adding like-minded professional to our team.
Why work for us?
GCS is a fast-paced, challenging environment that provides the ability to work with a wide range of technologies and environments. Few jobs offer the chance to gain so much hands-on experience in so many areas. Additionally, GCS looks to foster an environment for continued growth through:
- Access to numerous online training resources and books
- A fully functional lab environment to gain hands-on experience
- A bounty program that rewards techs for achieving certain IT certifications
