Network Operations Center (NOC) Trainer

Job description

Job Title: Network Operations Center (NOC) Trainer Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Continental US * * * The Opportunity : We are seeking an experienced and enthusiastic Network Operations Center (NOC) Trainer to join our team. The ideal candidate will be responsible for developing and delivering comprehensive training programs for NOC staff, ensuring they are equipped with the necessary skills and knowledge to effectively monitor, maintain, and troubleshoot our network infrastructure. Responsibilities: Develop and maintain training materials and lesson plans, including presentations, hands-on exercises, and documentation for NOC procedures and best practices. Conduct classroom and on-the-job training sessions for new and existing NOC staff. Assess training needs and design curriculum to address skill gaps. Stay up-to-date with the latest processes, network technologies, tools, and industry trends to ensure training content remains relevant. Collaborate with NOC managers and team leads to identify areas for improvement in staff performance. Create and administer tests to evaluate trainees' comprehension and skill levels. Provide ongoing mentorship and support to NOC staff. Develop and implement strategies to measure the effectiveness of training programs. Assist in the creation and maintenance of NOC standard operating procedures (SOPs). Qualifications: Required: Bachelors’ degree or equivalent work experience 5+ years’ of related work experience Proven experience in developing and delivering technical training programs. Strong knowledge of network protocols, infrastructure, and troubleshooting techniques. Familiarity with network monitoring tools and ticketing systems. Excellent communication and presentation skills. Ability to explain complex technical concepts in an easy-to-understand manner. Experience with remote training tools and virtual classrooms. Strong organizational and time management skills Desired: Familiarity with ITIL framework and service management best practices. Certifications in training or instructional design (e.g., Certified Professional in Learning and Performance (CPLP)). - What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. The proposed salary range for this position is: $86,600 - $181,800 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.