Network Operations Centre Engineer

Job description

Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Who we are We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands. At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available. Who we’re looking for We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar. Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary. Why we need you We’re building experiences that wow our customers and that starts with bold, curious people who want to do work that matters. If you’re hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment. As a Network Operations Centre Engineer, you will play a key role in delivering a high‑quality, resilient, and proactive operations service. You will take ownership of real‑time platform monitoring, advanced incident detection, and independent triage. You will perform second‑line troubleshooting, drive effective escalation paths, coordinate with engineering teams, and contribute to rapid service restoration during live events. You will also be responsible for producing accurate operational documentation and improving incident processes. Your work directly supports platform stability and ensures seamless customer experiences, especially during peak sporting moments where reliability is critical. What you’ll be doing You’ll take ownership of work that gives us our competitive edge, including: Monitoring & Observability Using monitoring tools such as Grafana, Datadog, SolarWinds, and Nagios to interpret dashboards, review alerts, and identify abnormal performance patterns or traffic deviations. Correlating real‑time metrics, logs, and telemetry to detect system health concerns and escalate appropriately. Networking & Platform Operations Applying solid understanding of TCP/IP, DNS, HTTP, TLS, load balancing, and CDNs to support troubleshooting of platform issues. Using working knowledge of distributed systems, caching, and messaging components to assist with fault isolation and impact assessment during incidents. Incident Management Tooling Using Jira for structured incident tracking, escalation, and resolution workflows Operating on‑call platforms such as PagerDuty and maintaining knowledge base/runbook documentation for consistent incident response Diagnostics & Troubleshooting Performing first‑pass triage on server health, application performance, API latency, and database connectivity (e.g., SQL reachability, connection pooling) Analysing logs, metrics, and system indicators to narrow down root‑cause direction during high‑pressure incidents Scripting & Automation Using basic Bash, Python, or PowerShell scripts for log extraction, parsing, or system checks. Assisting with automating recurring operational tasks to reduce manual effort and improve consistency. Cloud & Container Technologies Understanding cloud fundamentals in AWS, Azure, or GCP to support cloud‑based troubleshooting or triage. Basic exposure to Docker, Kubernetes, or log stacks such as ELK/Opensearch, Splunk, or Loki/Promtail to aid with diagnosing distributed workloads. This list covers your core responsibilities with plenty of room to stretch, explore and take on new challenges as we grow. What you’ll bring You’re someone who brings: Clear, confident communication (written and verbal), and the ability to breakdown complex ideas A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals Strong organisational skills and the ability to manage multiple projects without dropping the ball Exceptional attention to detail and a commitment to high‑quality work Adaptability – you stay sharp, productive and positive in fast‑moving environments A relevant IT qualification or industry certification, such as CompTIA A+ / Network+ or Cisco CCNA, or equivalent intermediate‑level technical certification. 3 - 5 years’ experience in an Operations, NOC, or Incident Management environment with a focus on real‑time monitoring, incident detection, and structured escalation. 3 - 5 years’ hands‑on experience using at least one major monitoring platform (e.g., Nagios, SolarWinds, Datadog, Grafana, Zabbix), including alert interpretation and basic correlation. 3 - 5 years’ experience using enterprise ITSM tools such as Jira, ServiceNow, or Freshservice. Practical exposure to ITIL Incident Management, demonstrated either by ITIL v4 Foundation certification, or documented participation in a structured incident-response workflow in a previous role 3 - 5 years’ experience collaborating with engineering, support, platform, or SRE teams in a 24/7 operational or incident‑driven environment. Prior experience in environments with rapid changes, live-system dependencies, or peak‑traffic events (e.g., sports, e‑commerce, gaming, streaming, financial trading) Desirable skills you’ve got up your sleeve It would be great if you also have some of the following skills: A relevant Information Technology tertiary qualification. Knowledge of sports betting markets, including odds calculation, betting types and market trends Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards Experience with real-time systems or high‑traffic platforms, ensuring performance and stability during peak betting or gaming events Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals Our values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward. These competencies are: Adaptability Ownership and accountability Initiating action Resilience Team orientation Integrity Innovation What you’ll get back We invest in your growth and wellbeing, so you can bring your best: Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast. Your progress matters . Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career. Support that has your back . Our Employee Assistance Programme offers resources for you and your family. Group Life Cover Funeral Fund Benefit Income Continuation Benefit Medical Aid Subsidy Retirement Annuity Subsidy Ready to feel superclass? At Super Group, your experience matters. We’re honest, fair, and focused on helping you succeed – and your work will have real impact from day one. Game on! *Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process. *Shortlisted candidates may need to complete an assessment. This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification. Should you not hear from us within 2 weeks, please deem your application as unsuccessful. The perfect place to work, play and grow!