Network Operations Lead

Job description

NOC Manager We are looking for a NOC Manager to build and lead our Network Operations Center function, ensuring stable, secure, and efficient IT operations. You will play a key role in transitioning services from third-party providers to an internal team and building a high-performing NOC organisation. What you will do: Build and develop the NOC function together with the Head of Compute and Network team, including hiring and onboarding NOC Engineers. Lead daily NOC operations, ensuring service availability and performance against SLAs and KPIs. Manage incidents, alerts, and events, acting as the escalation point for major incidents. Lead, coach, and develop NOC Engineers, including performance management and resource planning. Manage team rotas, on-call arrangements, and operational reporting. Ensure compliance with ITIL processes (Incident, Problem, Change, and Request Management). Drive root cause analysis, continuous improvement, automation, and AI opportunities to improve NOC efficiency. Collaborate with internal stakeholders, vendors, and technical teams to manage risks and improve service reliability. What we are looking for: Significant experience in a Network Operations Centre or IT Operations environment. Previous experience leading technical support or operations teams. Strong knowledge of network technologies and tools, including Palo Alto, Aruba, and EfficientIP. Broad understanding of infrastructure technologies. Strong leadership, stakeholder management, and organisational skills. ITIL Foundation certification preferred. Industry certifications are an advantage. What We Offer International, diverse, and highly collaborative working environment Hybrid work model (2 times per week on-site) Private life insurance (Ergo Hestia) Comprehensive medical care (Lux Med) Pension scheme (PPK with PZU) Multisport card supporting an active lifestyle Annual performance bonus (STI) rewarding results and contribution Accident-free bonus awarded when defined safety targets are met and no incidents occur on the manufacturing site Modern office located at Żelazna 2, Katowice Salary range in Poland: 17 700 - 21 100 zl. gross. Final offer depends on candidate's experience and competence. 📄 Employment Details 3-month probation period Permanent employment contract 📬 Application Please send your CV in English. We appreciate your interest in joining our team and thank all applicants for their submissions. The position will remain open until a suitable candidate is found. We encourage you to apply as soon as possible. We look forward to receiving your application! Join us to build and lead a modern NOC capability and shape the future of our network operations!