Network Operations Manager.

Job description

Join DayOne – Shaping the Future of Data Infrastructure DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started. As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure. If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter. Key Responsibilities Regional Network Operations Manage day-to-day network operations across data centers and workplace environments within the region. Ensure network infrastructure remains stable, secure, resilient, and performs within agreed service levels. Maintain operational records, network documentation, configuration standards, and knowledge management. Incident, Problem & Performance Management Lead troubleshooting and diagnosis of complex network issues, including root cause analysis (RCA) and performance optimization. Identify network bottlenecks, capacity constraints, single points of failure (SPOFs), recurring issues, and operational risks. Drive corrective and preventive actions and continuous service improvement. Lead major network incidents and coordinate technical escalation with internal teams, vendors, and technology principals. Team Leadership Lead and develop the regional Network Operations team. Manage team workload, priorities, technical escalations, performance, and capability development. Coordinate resources across multiple locations and support effective remote team collaboration. Provide technical guidance and mentorship to network engineers. Network Design & Implementation Support the design, implementation, expansion, and lifecycle management of data center and workplace networks. Review network architecture, capacity, scalability, redundancy, resiliency, and operational readiness. Define and maintain configuration templates and technical standards covering Day 0, Day 1, and Day 1+N operations. Support new data center network construction, testing, commissioning, handover, and transition into BAU operations. Standards, Governance & Automation Develop and maintain network operational standards, SOPs, configuration standards, and technical documentation. Drive standardized network implementation and operational practices across the region. Promote network automation, configuration backup, monitoring, controls, and operational tooling. Continuously improve operational processes, efficiency, and service quality. Vendor & Service Management Manage technical relationships with network vendors, service providers, partners, and telecom operators. Monitor vendor performance and service quality and drive resolution of recurring service issues. Coordinate technical escalations with vendors and technology principals when required. Reporting & Capacity Management Monitor network availability, utilization, capacity, incidents, risks, and operational performance. Produce regular operational and management reports, including service performance, risks, incidents, and capacity. Support capacity forecasting, lifecycle planning, resource planning, and infrastructure expansion. Qualifications & Experience Minimum 8 years of experience in network engineering, implementation, and operations, preferably within enterprise or data center environments. Strong hands-on experience with enterprise and/or data center network infrastructure. Experience leading network engineers or technical operations teams. Experience supporting large-scale, multi-site or geographically distributed network environments. Proven ability to troubleshoot complex network issues and drive end-to-end resolution. Experience in network design, planning, implementation, migration, and operational handover. Experience in global enterprises, large-scale environments, data center operators, or consulting organizations is an advantage. Strong communication, stakeholder management, documentation, and reporting skills. Technical Skills Network & Protocols Strong knowledge of IP routing and switching, including OSPF and BGP. Good understanding of MPLS VPN, VPN technologies, and multi-site connectivity. Experience with SD-WAN technologies, such as VMware VeloCloud or equivalent platforms. Strong understanding of LAN, WAN, WLAN, high availability, and network redundancy architectures. Devices & Platforms Hands-on experience with mainstream enterprise networking technologies such as Cisco, H3C, and Aruba. Strong understanding of enterprise routers, switches, firewalls, and wireless infrastructure. Network Security Experience with Fortinet firewalls and enterprise network security technologies. Familiarity with WAF, NAC, Cisco ISE, Forti Authenticator (FAC), or equivalent security platforms. Good understanding of network security controls, segmentation, monitoring, and security best practices. Monitoring, Tools & Automation Experience with network monitoring and observability tools such as Zabbix, Grafana, and ELK. Familiarity with IPAM, configuration backup, network management, and automation/orchestration tools. Experience using automation or standardized configuration templates to improve network operational efficiency is an advantage. Certifications CCNP or equivalent Aruba/H3C professional-level certification is preferred. CCIE or equivalent advanced networking certification is an advantage. ITIL certification or practical ITIL service management experience is an advantage. Key Competencies Strong analytical and structured problem-solving skills. Strong technical troubleshooting and decision-making capability. Team leadership and people management skills. Strong ownership and operational discipline. Effective communication and stakeholder management. Ability to manage multiple priorities in a fast-paced, multi-site environment. Ability to communicate complex technical issues clearly to both technical and management stakeholders. DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're ready to grow with one of the fastest-moving companies in the data center industry, apply now and be part of our global journey.