Network Request Fulfillment Project Manager

Job description

Job Title: Network Request Fulfillment Project Manager Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Continental US Anticipated Posting End: There is not an anticipated end date for this posting since applications are needed on an ongoing basis. The Opportunity : We are seeking a detail-oriented and proactive Network Request Fulfillment Project Manager to support our network request fulfillment projects. This role will work closely with the Project Lead to implement and optimize procedures for efficiently handling network requests, ensuring high-quality service delivery and customer satisfaction. Responsibilities: Assists the Lead as needed Lead projects to design, implement, and enhance network fulfillment service requests. Assist in the development and maintenance of standard operating procedures (SOPs) for handling network requests. Collaborate with IT teams, business units, and stakeholders to ensure request fulfillment meets service level agreements (SLAs) and business needs. Implement and manage tools and technologies to support efficient request fulfillment. Assist in the development and monitoring of KPIs and metrics to measure and improve request fulfillment performance. Oversee the request fulfillment queue, ensuring proper prioritization and resource allocation. Assist in the development and maintenance a knowledge base for common network requests and solutions. Provide regular reports on request fulfillment performance to senior management. Identify and implement automation opportunities to streamline request projects. Manage relationships with vendors and service providers involved in request fulfillment. Ensure compliance with relevant IT governance frameworks, customer and industry standards Collaborate with cross-functional teams to ensure smooth fulfillment of service requests Ability to work effectively in a team environment Qualifications: Required: Bachelor's degree in technical management, or related field 7+ years of work related experience TS/SCI with Poly required Understanding of networking concepts, technologies, and best practices Proven experience in leading IT projects, particularly in process improvement Familiarity with IT service management frameworks (e.g., ITIL) Experience with ticketing systems and IT service management tools Excellent project management skills Strong analytical and problem-solving abilities Outstanding communication and interpersonal skills Ability to work effectively in a team environment Desired: ITIL certification preferred; additional PM certifications (e.g., PMP) a plus This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI. What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Since this position can be worked in more than one location, the range shown is the national average for the position. The proposed salary range for this position is: $90,300-$189,600 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.